Self-motivate. You can’t wait until someone comes along to motivate you. What if no one does? Find ways to motivate yourself every day to work at your top level of performance. Featured vBook …
Use the word “convenient.”
Use the word “convenient.” Whenever you’re working with a patient on scheduling try to use the word “convenient” two or three times. This will help you present an image of caring, cooperation, and …
5-star customer service.
5-star customer service. We have written about 5-star customer service many times. As a reader of the Levin Group Tip of the Day, we pose this question to you: “Has your practice moved closer to …
Provide advanced training for your team.
Provide advanced training for your team. Although only doctors are legally allowed to diagnose, the entire team can know a lot more about a patient’s needs and be able to discuss them. Assistants, …
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Focus on production.
Focus on production. If you have the right level of production, the practice will always be fine. Set an annual production goal, break it down to a daily goal, and work every day to hit the daily …
Always show respect.
Always show respect. Remember that we are not here to judge our patients. You are here to provide excellent and optimal dental care. If patients express opinions or have personalities that you do not …
Discuss your values.
Discuss your values. Don’t be afraid to tell patients about the values of practice, which often include integrity, compassion, and excellence. …
Somebody has to do it.
Somebody has to do it. Every day there are tasks in the office that must get done. If you see a task that is undone and you have time, why not jump in and just do it? After all, somebody has to do it, …
Update your insurance codes.
Update your insurance codes. Every year, including this year, new insurance codes emerge. Some of them create great opportunities to improve patient care and increase practice production. …
Enjoy emergencies.
Enjoy emergencies. Many practices are frustrated by emergencies as they tend to “blow up“ the schedule. The practices that have the right attitude and scheduling flexibility often bring emergencies in …
Compliment everyone.
Compliment everyone. If you give compliments all day long, the one person who benefits the most is you. It’s hard to run around complimenting people and not be happier and more energized …
Tell patients that you care.
Tell patients that you care. There’s no better strategy to help patients believe that the practice cares about them than to simply tell them. A simple statement such as, “We really care about you and …
