Patient Appreciation. Take time this week to appreciate every patient that you have. The recommended action is to tell every patient how much you appreciate them being part of your practice. It’s that …
Track hygiene no-shows carefully.
Track hygiene no-shows carefully. In a challenging economy, the first area of slowdown in dental practices is due to no-shows in hygiene. If you see the number of hygiene appointment no-shows rising, …
End every patient visit by asking…
End every patient visit by asking… Ask each patient if there is anything else you can do for them. In most cases the answer will be “No, thank you.” However, asking patients if you can do anything for …
Whenever you give a patient information, follow it up by giving the benefit.
Whenever you give a patient information, follow it up by giving the benefit. For example, if you’re closing your practice for a continuing education day, you should explain that the practice is closed …
Show appreciation for callers.
Show appreciation for callers. Very often, phone calls feel like annoying interruptions; however, this is the wrong attitude. The telephone is a lifeline to the practice and every caller should feel …
Can likability increase case acceptance?
Can likability increase case acceptance? There’s no longer any debate about the power of likability. Dentists and team members who make themselves more likable by displaying enthusiasm, taking an …
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Make sure all new patients are scheduled within 7 to 10 days.
Make sure all new patients are scheduled within 7 to 10 days. We have noted that there is a higher no-show rate of new patients after that period of time. Sometimes they forget the appointment, but …
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How do you determine if a patient is completely satisfied with their practice experience?
How do you determine if a patient is completely satisfied with their practice experience? You ask them. At the end of every patient visit simply ask “Mrs. Jones, are you completely satisfied with …
Listen to unsatisfied patients.
Listen to unsatisfied patients. If you have an unhappy or angry patient the best thing to do is just listen. Let the patient talk without interrupting and do not try to defend, justify, or explain …
Is self-discipline important?
Is self-discipline important? The answer is, of course! People who are self-disciplined get more done and keep moving forward in their lives. Anyone can become more self-disciplined. All you have to …
Tell patients about what they are saving.
Tell patients about what they are saving. Always let patients with dental insurance know how much they are saving off the usual and customary fee. Many practices have negative feelings about dental …
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Put up your “force shield.”
Put up your “force shield.” The best way to remain enthusiastic and positive is to put up a shield against the negative. You will have negative information coming at you all day and you must find a …
