Be careful not to commit fraud. Patients sometimes make requests that may represent fraud. The patient might know it is wrong, but they may ask the practice to put a different date on an insurance …
How fast and how far?
How fast and how far? This was an actual question that we were asked last week by a dentist who contacted Levin Group. He wanted to know how fast he could improve his practice and how far he could go. …
Where are the bottlenecks?
Where are the bottlenecks? Bottlenecks are a business term that refers to anything that slows a system down. There are collection issues, unexpected emergencies, absent staff members, and patients who …
Overhead is rising.
Overhead is rising. It is no surprise to any practice that overhead is rising. In our 2022 Dental Economics-Levin Group Annual Practice Survey, we found that production had increased in most practices …
Have you taken a deep dive lately?
Have you taken a deep dive lately? Each year we suggest that dentists identify one area that they want to focus on to add to or improve in their practice. For some it is management systems. For others …
What exactly are you waiting for?
What exactly are you waiting for? We often hear from practices that had significant potential for growth and development years ago that they were waiting for the right time. What exactly does that …
Don’t underestimate all little things.
Don’t underestimate all little things. This may sound simplistic and outdated to some of our subscribers, but simplistic and outdated can sometimes be good and we need to be reminded. Take note of …
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What is the most significant problem your practice is currently facing with patients?
What is the most significant problem your practice is currently facing with patients? This is not a customer service question, but a practice-patient flow question. Do you have an exorbitant number of …
Who do you admire?
Who do you admire? If you truly admire someone, can you identify the one characteristic, trait, or behavior that you like best about this person? In many cases, this is an opportunity to begin to work …
Pause before answering.
Pause before answering. When patients ask questions, they are often questions you’ve heard hundreds of times before. Dentists and team members are human and when we know the answer, we often jump in …
Give patients options.
Give patients options. Don’t be afraid to give patients options when presenting treatment. Just be sure to let the patient know which option you think is best and why. People always want to know why, …
How often do you run late?
How often do you run late? One of the first signs that a practice needs to upgrade its systems is a lack of punctuality. If you often run behind in your schedule, it means you either don’t care or …
