Develop scripts. Top practices have scripts for all routine conversations in order to have a positive and motivating influence on patients. …
Pick a system.
Pick a system. Select one system to improve over the next 90 days. It could be scheduling, case presentation, productivity, insurance management, collections, customer service or others. Start with …
Absorb the complaint.
Absorb the complaint. If a patient has a complaint, it can often ruin your entire day. Instead, simply absorb the complaint, acknowledge the patient’s feelings, and see what you can do to help. …
Give someone your positivity.
Give someone your positivity. When you have a colleague or coworker who is having a bad day, try to give them words of encouragement. It often helps. …
Change something.
Change something. One business rule shared by a professor at a top business school is that when a process isn’t working, at a minimum change something. …
Draw a picture.
Draw a picture. Drawing a picture for a patient during case presentation is often better than 1,000 words. …
Let patients know that there are multiple financial options.
Let patients know that there are multiple financial options. When people know there are choices, they tend to pay more attention to the opportunity to have treatment. …
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Collect at the time of the visit.
Collect at the time of the visit. Despite having policies, many practices periodically fall off on collecting fees at the time of the visit. If you notice your collection rate going up, go back and …
Promote a new service.
Promote a new service. If you add a new service or upgrade a service in your practice, communicate this to all patients through email, texts, newsletters, social media, or when they come into the …
Ask questions.
Ask questions. If you want to build great relationships with your patients, have two or three standard questions ready to ask to get to know them better and engage them in conversation. …
Be the cheerleader.
Be the cheerleader. Although cheerleaders are loud and boisterous, they can also quietly motivate people. It’s more about what you say and how you inspire, than jumping up and down to get a reaction. …
You get to decide.
You get to decide. Only you can decide how you want to show up on any given day: tired or energized. Energized is better! …
