What is the most significant problem your practice is currently facing with patients? This is not a customer service question, but a practice-patient flow question. Do you have an exorbitant number of …
Who do you admire?
Who do you admire? If you truly admire someone, can you identify the one characteristic, trait, or behavior that you like best about this person? In many cases, this is an opportunity to begin to work …
Pause before answering.
Pause before answering. When patients ask questions, they are often questions you’ve heard hundreds of times before. Dentists and team members are human and when we know the answer, we often jump in …
Give patients options.
Give patients options. Don’t be afraid to give patients options when presenting treatment. Just be sure to let the patient know which option you think is best and why. People always want to know why, …
How often do you run late?
How often do you run late? One of the first signs that a practice needs to upgrade its systems is a lack of punctuality. If you often run behind in your schedule, it means you either don’t care or …
How many minutes a day are you a leader?
How many minutes a day are you a leader? Leadership textbooks and college courses often assume that you have plenty of time to be a leader. While this may be the case for a typical businessperson, for …
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If you want to achieve a goal, create a small sense of urgency around it.
If you want to achieve a goal, create a small sense of urgency around it. Consider accelerating the deadline a little bit. If you can, push a little harder and faster and try to get it done in a …
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What is radical consistency?
What is radical consistency? Think of radical consistency as consistency on steroids. Radical consistency is important because we have demonstrated repeatedly that the single biggest factor in …
Do you always give an example?
Do you always give an example? When you ask someone to handle a task, delegate to others, or provide education or information, people will understand you much better when there is a real-life example …
Will the economy affect your practice?
Will the economy affect your practice? The answer is yes. Dentistry may not be the first industry that grows or declines due to the economy, but it has now been proven that we are gradually affected. …
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Want to increase your practice production?
Want to increase your practice production? Pick one or two of your top services and strategize a way to increase their production by at least 10% in the next 12 months. Production is made up of many …
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What makes a goal a real goal?
What makes a goal a real goal? A goal must have three components. Otherwise, it’s not a goal, it’s just an idea. Furthermore, the goal must be written down for focus, accountability, and …
