Increasing Practice Production Every Year
Do you really have five-star customer service? We find practices often rate their customer service two points higher out of 10 than patients. If you want great service, you must continually focus on …
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Implement systems to avoid fatigue and burnout. There is literally only one way to avoid some level of fatigue and burnout in the practice: implement excellent systems and have everyone follow them. …
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A ship without a rudder has no idea where it’s going. The first step in defining the future of your practice is to have a detailed financial plan. You can learn about this by reading information on …
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Customer service rule #5: If there is a patient complaint, solve it. If a patient is less than satisfied, make sure you solve it every single time. Tell the patient what you’re going to do to help …
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Customer service rule #4: Ask all patients about their visit. When patients come to the front desk following a visit, you should always ask them how their visit was. This demonstrates caring and …
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Customer service rule #3: Get personal with your patient. It is not enough to do great clinical dentistry. You must get to know your patients on a personal level and make them your friends. …
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Customer service rule #2: Make eye contact. Make eye contact with patients every time that you interact with them. We live in a disconnected, multitasking world and many patients feel unimportant and …
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Customer service rule #1: Answer all questions. Whenever a patient asks you a question, give them a clear answer. Then ask them if they would like any additional information. …
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Strategy comes first. Before launching new programs, buying new technologies, adding new offices, etc. start by creating a five-year detailed plan so that you know where you’re going. …
If you just can’t make yourself review your numbers…If you cannot sit down on regular basis and review the numbers that reflect practice performance, ask your CPA to do it with you. …
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Make dentistry predictable. If your days don’t flow with high levels of predictability, you need to reevaluate or replace your systems. …
Design your systems to hit your goals. If you want to grow 18% in the next year, which is entirely possible, then you need systems that will allow to the team follow them and create that growth. …
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