Avoid This Mistake Tip#4: Gossiping. Gossip is the single most debilitating factor of team morale. …
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Avoid This Mistake Tip#3: Having your office manager do tasks from their previous position.
Avoid This Mistake Tip#3: Having your office manager do tasks from their previous position. The office manager needs to be responsible for overseeing all day-to-day operations and leading the dental …
Avoid This Mistake Tip#2: Lack of job descriptions.
Avoid This Mistake Tip#2: Lack of job descriptions. Every team member should have a written job description. Without it, they don’t know what they are responsible for. You should also update job …
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Avoid this Mistake Tip #1: Procrastination.
Avoid this Mistake Tip #1: Procrastination. One of the main reasons people procrastinate is because they don’t know what to do. The key is to find an expert to help you quickly before the …
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Are you wasting time on minor activities?
Are you wasting time on minor activities? We meet many new clients that have staff members who spend a great deal of time on less important activities. This means that the important activities that …
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How do you get your practice into the top 10%?
How do you get your practice into the top 10%? Levin Group has the only 32-year ongoing study of top 10% performing practices. This study has taught us that there are certain basic principles that …
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Create a checklist for everything.
Create a checklist for everything. Every business runs better based on a checklist. The key is to know what should go on the checklist and the Levin Group approach is to handle the highest priorities …
Just communicate!
Just communicate! Sometimes just a simple extra bit of information can make patients feel comfortable and appreciated. …
Don’t discuss politics.
Don’t discuss politics. Periodically, we like to remind you that discussing politics will eventually offend some patients. The dental practice is a place for dentistry, and patients do not come to …
Which patients have not been in lately?
Which patients have not been in lately? You should be able to answer this question by accessing a daily tracking list that you can use to contact those patients and get them scheduled. …
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Promote dentistry to every patient.
Promote dentistry to every patient. Even though your patient may have already accepted treatment, you should continue to reinforce that the treatment was a good choice. Reinforcing patient choices is …
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Customer service is not what you think.
Customer service is not what you think. Customer service is not about doing a few nice things. The best way to approach it is to develop a culture where everyone on the team knows that the goal is to …
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