Don’t talk negatively about other people. It’s very easy to get into negative conversations about patients or coworkers, but it often shows the worst side of you. …
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Look before you leap.
Look before you leap. If you’re thinking about leaving insurance plans, perform an analysis to understand the impact on practice revenue, patients, and overall practice operations. …
What’s not working?
What’s not working? What is the single biggest weakness in your practice today? Create a plan to fix it. …
Check your accounts receivable.
Check your accounts receivable. Many offices have a much higher accounts receivable than they realize and aren’t aware of it. An accounts receivable tracking system, like all systems, will make the …
Don’t give up on angry patients.
Don’t give up on angry patients. The patient may be dead wrong, but the great game of customer service is to find a way to turn the patient around. …
Skip the sarcasm.
Skip the sarcasm. Sarcasm can be very funny, but not everyone appreciates it or even understands it. Some people even react negatively to sarcastic remarks. …
Take note of your compassion.
Take note of your compassion. Try to go to work every day with compassion for others. This type of mentality leads to outstanding teamwork and patient relations. …
Educate patients.
Educate patients. Don’t simply assume that they know the different services or financial options that are available in the practice. …
Keep repeating your brand message.
Keep repeating your brand message. Every practice should have a short message that is a statement of their brand. It should be shared with patients in telephone conversations and when they come into …
Submit your fees.
Submit your fees. Be sure to submit your fees at least once a year to insurance carriers with whom the practice participates. This will often result in higher reimbursements. …
Train the rookie — fast.
Train the rookie — fast. Training new team members fast is a critical element of practice success. The best way to do this is to have documented proven business systems in place. …
Accelerate practice success.
Accelerate practice success. Practice success is based on one thing: documented proven systems. The best practices have the best systems and continually work on them. …
