Whatever charity you select and whatever you donate let all of your patients know about it. Many people truly admire businesses that contribute to their community or some type of social improvement. …
Keep your performance targets in mind.
All staff members can contribute to the success of the practice by knowing and tracking targets that relate to their jobs. From front desk personnel keeping 98% of patients scheduled… to the finance …
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Increase the average production per patient in your practice by at least 10%.
Most practices don’t follow up enough with patients after treatment has been recommended. Coupling excellent case presentation with effective follow-up to help patients schedule now or in the future …
Present a “unified front” to patients.
It’s natural for members of the practice team to have differing opinions and even disagreements about various aspects of their work. These can lead to stress if unresolved, so they should be addressed …
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Plan your success.
All great companies create strategic plans annually, spending a great deal of time and money in order to identify the strategies for the next 12 months, three years, and five years. This is so …
Be energetic.
Make it a goal to give energy and enthusiasm to every patient every day. As one front desk coordinator said, “My goal is that every patient leaves with more energy than when they came to our practice. …
Learn to work together.
Your co-workers are a key component of your success. Find a way to get past the occasional misunderstanding. Don’t let a petty grievance turn into a major confrontation. When the team works well …
Figure out what’s working and what’s not working.
If you want to increase your production you may want to think about what is and what isn’t working in your practice. Try to identify five strengths and be equally diligent about identifying five …
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Improve the New Patient Experience.
Ensure that more new patients become loyal, long-term patients by creating a positive initial experience for them. Each aspect of the New Patient Experience should be planned and scripted for maximum …
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Cash is king.
Cash is essential for dental practices. Collecting balances must be a priority to help ensure that the practice has sufficient cash to pay all bills, make investments, and provide …
When you’re having a bad day, keep it to yourself.
If nothing else you should realize that nobody else actually cares. Your bad day only influences others to have a bad day. If you stop complaining and move on your day will probably get …
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Make treatment more affordable.
Practices can dramatically increase case acceptance by providing a wide array of payment options, including patient financing from a reputable company. Team members should make patients aware of the …