Make eye contact. When presenting a case to a patient, stay focused on maintaining eye contact. This creates a higher level of trust. …
Document systems.
Document systems. If your systems aren’t documented, it’s very difficult to understand the best ways to improve them. …
Do you have a strategy?
Do you have a strategy? Practices that have strategies in place perform better over time than those that don’t. …
Advice for case presentation: Create a plan.
Advice for case presentation: Create a plan. Before presenting a case, be sure you write out a plan and review the top three benefits you are going to present. …
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Advice for increasing practice capacity: Accelerate your schedule.
Advice for increasing practice capacity: Accelerate your schedule. In order to see a higher volume of patients, practices should implement an accelerated scheduling model where the doctor alternates …
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“Wow” every patient.
“Wow” every patient. Customer service is simple. Simply think of creative ways to “wow” every patient in your practice. Give them compliment, tell them you appreciate them, or recognize something …
Perform a marginal analysis on your services.
Perform a marginal analysis on your services. Which ones have higher profit margins and how many of them would you like to perform this year in order to ensure you hit your goals? …
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If you have an unhappy patient, the first step is to just listen.
If you have an unhappy patient, the first step is to just listen. Let them talk, calm down, and feel that they have been heard. …
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Pitch in where you can.
Pitch in where you can. Coworkers and colleagues will periodically become overwhelmed due to the unpredictable flow of a dental practice. If you see a colleague who is struggling with a patient or …
Mentor a new team member.
Mentor a new team member. When a new team member joins the practice, they should be assigned a mentor. New team members are often expected to grasp how the practice operates and master it quickly. …
Focus on patient questions.
Focus on patient questions. If a patient asks a question, stop whatever you’re doing, focus on the patient, make eye contact, and answer the question. Then ask the patient if there’s anything else …
Whoever makes it easiest wins.
Whoever makes it easiest wins. Always remember that in business, whoever makes it easiest wins. Keep looking for ways to make coming to your practice easier for your patients. …
