Self-learning is one of the best opportunities to grow professionally and personally. People who are self-learners analyze what worked and what didn’t without judgment or criticism of themselves. They …
When presenting treatment to patients, always offer several options if possible.
When presenting treatment to patients, always offer several options if possible. People love options and they trust the person who is offering them. Options keeps patients from feeling like they’re …
Every patient interaction is a chance to enhance a patient relationship.
Every patient interaction is a chance to enhance a patient relationship. Look at every patient contact as a chance to make the relationship better. Asking the patient how they are, learning something …
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Document your systems.
Document your systems. If you haven’t documented your systems, you should begin now. Written documentation allows new team members to train and get up to speed …
Provide high levels of customer service.
Provide high levels of customer service. The best way to compete effectively as a dental practice is to treat patients with the highest level of customer service and respect. When people feel that …
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Don’t forget about customer service.
Don’t forget about customer service. In any recession or economic decline, businesses that improve their customer service are more successful. …
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Case Presentation Tip: Keep the clinical explanation short.
Case Presentation Tip: Keep the clinical explanation short. Most patients don’t care to know all the clinical details of their case. They are far more interested in information about benefits and how …
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Offer small incentives, such as discounts, on elective services.
Offer small incentives, such as discounts, on elective services. This might be all it takes for a patient to decide to accept elective treatment even in a challenging economic time. Keep in mind that …
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What is your resiliency quotient?
What is your resiliency quotient? Resiliency is the ability to bounce back and deal with adversity, change directions, or be flexible. Practices with a high resiliency quotient have people who perform …
Get out of your rut.
Get out of your rut. People are creatures of habit and doctors and team members are no different. We develop habits that carry us through each day, but at times it can also hold us back. One way …
Organize your office to be ready for any procedure.
Organize your office to be ready for any procedure. If it’s a root canal, then have everything for root canals in one place. If it’s a crown, have everything ready for crown procedures in one place, …
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What’s holding you back?
What’s holding you back? Is it fear of making a mistake? Are you afraid of saying the wrong thing to a patient? Are you worried about getting in trouble? Just know that when people don’t experiment …
