Who are your top 10 referring doctors? If you do not automatically know the answer, you’re probably not paying enough attention. Have any of your top 10 referrers dropped off? …
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Visualize your day.
Visualize your day. When you wake up in the morning, take a minute to visualize having a great day. What does it look like and feel like? Then go have it. …
Communication is about making a connection.
Communication is about making a connection. When you are speaking to others, the main goal is to create a connection. Asking personal questions will move toward a connection faster than before. …
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Always apologize to an unhappy parent or patient.
Always apologize to an unhappy parent or patient. If a parent or patient is unhappy for any reason, don’t get defensive. Simply apologize and propose a reasonable solution. …
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Three things you want every referring practice to know.
Three things you want every referring practice to know. Anytime a referring practice contacts an orthodontic practice they should be told these three things: “We are delighted that you …
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Don’t ignore remote monitoring.
Don’t ignore remote monitoring. When new innovative, technological breakthroughs are introduced, there is often resistance. Remote monitoring is the biggest technological breakthrough in orthodontics …
Your customer service needs to be outrageous.
Your customer service needs to be outrageous. Most practices have good customer service, which is nice but not enough. If you want the real benefits of strong customer service, you must go above and …
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If you have a problem, fix it.
If you have a problem, fix it. We often tend to ignore problems, hoping they will go away on their own; however, in most cases they don’t. The best course of action is to address them quickly and …
Great office managers don’t need to be motivated.
Great office managers don’t need to be motivated. Great office managers are self-motivated. Their job is to be the motivating force for the entire team. …
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Avoid This Mistake Tip#5: Doing other people’s jobs.
Avoid This Mistake Tip#5: Doing other people’s jobs. Every time you do someone else’s job, you’re teaching that person that they don’t have to do it. Dentists who do other team members’ jobs are not …
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Avoid This Mistake Tip#4: Gossiping.
Avoid This Mistake Tip#4: Gossiping. Gossip is the single most debilitating factor of team morale. …
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Avoid This Mistake Tip#3: Having your office manager do tasks from their previous position.
Avoid This Mistake Tip#3: Having your office manager do tasks from their previous position. The office manager needs to be responsible for overseeing all day-to-day operations and leading the dental …
