Increasing Practice Production Every Year
Explain how intervals between appointments have become longer. Explain to parents and patients that intervals used to be four weeks; however, due to advanced technology and treatment methods, your …
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For big decisions, get an expert. There are times when you will have to make big decisions in your professional or personal life and if things go wrong, you could be hurt in some way, shape or form. …
Follow up with your patients. If a case is not accepted, you should follow up with the patient at least three times unless they specifically tell you that they’re not going to follow through with …
Speak to patients in basic language. If you get too technical, patients won’t understand what you’re saying. They will nod their heads and pretend they do, but they won’t get it. Speak to them in a …
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Keep your team motivated. Motivated people perform better and energize the people around them. You want that energy to spread to other team members, parents, and patients. …
Upgrade your treatment coordinator (TC). TC‘s work hard to do a great job, but it is getting more difficult in the face of more competition and fee wars in some areas. The TC needs to become a very …
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Help parents and patients with dental insurance. Parents and patients often don't understand dental insurance. Helping them navigate the process is an excellent way to demonstrate customer service. …
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Is your practice “merely” an extension of your personal life? If you view your practice as merely an extension of your personal life, you may not take the steps that will allow the practice to reach …
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Check your body language. In many cases when you are presenting treatment, poor body language contradicts the positive things you’re saying. Patients will pick up on this subconsciously, become …
How good is your customer service? We find that most orthodontic practices rate their customer service two points higher out of 10 than how their patients rate them. It is not that patients think they …
The orthodontic value proposition is changing. Parents and patients have more orthodontic care options than ever before and are becoming more willing to let non-orthodontists provide treatment. This …
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Your delegation list. Delegation almost always leads to increased practice production and income. Start today by making a list to delegate and add to it over the next few weeks as you recognize more …
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