Great Customer Service Tip #4: Reassure parents and patients during treatment. Keep parents and patients updated during treatment and let them know how well things are going. …
Great Customer Service Tip #3: Update every parent and patient on what’s new in the practice.
Great Customer Service Tip #3: Update every parent and patient on what’s new in the practice. Tell every parent and patient about any new services, technology, or upgrades in the practice. This is …
Great Customer Service Tip #2: Learn one new thing about parents and patients every visit.
Great Customer Service Tip #2: Learn one new thing about parents and patients every visit. The more you know about parents and patients, the stronger your relationship will be. …
Great Customer Service Tip #1: Greet every parent and patient with enthusiasm.
Great Customer Service Tip #1: Greet every parent and patient with enthusiasm. Give every parent and patient an enthusiastic greeting every time they come in and tell them how much you appreciate …
Don’t let competition slowly erode your practice.
Don’t let competition slowly erode your practice. You don’t want to be the ostrich with your head in the sand. Competition is growing and even if you’re doing well today, you need a strong referral …
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Fees have not increased much.
Fees have not increased much. In the Levin Group Annual Orthodontic Practice Survey, we found that fees were flat between 2024 and 2025. We suggest that you raise your fees by at least 3% – 5% to keep …
Everyone has to follow the systems.
Everyone has to follow the systems. We periodically meet team members who simply refuse to follow systems that were put in place by the doctor or his or her consulting firm (with significant …
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Organize your practice.
Organize your practice. If you don’t know exactly how your practice runs or what results you’re getting, you need to implement management systems ASAP. …
Give every patient a compliment every day.
Give every patient a compliment every day. One of the great Roman Emperors said that he had never met a person that didn’t feel better after a compliment. This holds true centuries later. …
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Achieving five-star customer service is all about scripting.
Achieving five-star customer service is all about scripting. For example, letting referring offices know that you really appreciate working with them can go a long way. …
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How does your orthodontic practice feel?
How does your orthodontic practice feel? You may not have thought about it, but when parents and patients visit your office, they immediately develop a feeling that is based on the positive culture, …
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Clean up your office.
Clean up your office. Spring is around the corner. Now is the perfect time to go through your office and dispose of anything you don't need. …
