Increasing Practice Production Every Year
Customer service rule #3: Get personal with your patient. It is not enough to do great clinical dentistry. You must get to know your patients on a personal level and make them your friends. …
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Customer service rule #2: Make eye contact. Make eye contact with patients every time that you interact with them. We live in a disconnected, multitasking world and many patients feel unimportant and …
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Customer service rule #1: Answer all questions. Whenever a patient asks you a question, give them a clear answer. Then ask them if they would like any additional information. …
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Redo your procedural time studies. Procedural time studies tell you how much time you really need per appointment. With today’s techniques and technologies, you may need less time than you think. …
Where have all the patients gone? If you find that your referrals are declining, you should immediately reevaluate your referral marketing program and analyze the reasons why. …
Make dentistry predictable. If your days don’t flow with high levels of predictability, you need to reevaluate or replace your systems. …
Design your systems to hit your goals. If you want to grow 18% in the next year, which is entirely possible, then you need systems that will allow to the team follow them and create that growth. …
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Building morale increases staff longevity. When you build morale constantly with the team, you have happier and satisfied people that stay longer. …
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Does your team know “exactly” what to do? The word “exactly“ needs to become part of how we train and work with team members. Every team member needs to know “exactly“ what to do, “exactly” how to do …
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Keep improving your start rate. Regardless of how well your practice is doing, you should continually work on improving your start rate. If it is not getting better, you are always in danger of …
Make eye contact with referring doctors. We now live in a somewhat disconnected digital world; however, nothing is more powerful than a live meeting. Get together with a referring doctor and make sure …
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If you’re not hitting your targets, revisit your systems. When you miss your targets or goals, it is time to reestablish your systems, train the team, and require everyone to follow them. …
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