Do not tolerate poor performance. Many practices today are suffering because they are retaining team members who are not performing. We have great respect for dental teams, but individuals that cannot …
Just stop criticizing.
Just stop criticizing. If you do one thing to improve your own attitude and relationship with others this year, stop criticizing. Nobody likes to be criticized, and those who are criticized usually …
Is your ortho practice fun?
Is your ortho practice fun? Parents and patients are seeking out fun practices. They automatically talk about the practices that have the most fun atmospheres. …
When you do your annual strategic planning always think about competition as well.
When you do your annual strategic planning always think about competition as well. Competition in business always increases and you need strategies to keep your practice strong. …
Customer service is the foundation.
Customer service is the foundation. Before you launch a plan to increase practice production, take time to improve your customer service. …
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Don’t overestimate how well your practice is doing.
Don’t overestimate how well your practice is doing. Your practice may be doing fine and that is satisfactory. However, don’t overestimate your practice success. Often, practices can and should be …
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Lack of teamwork creates frustration.
Lack of teamwork creates frustration. One of the top reasons for orthodontic staff frustration is when team members perceive that others aren’t pulling their weight. If you want to foster a culture of …
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You can’t fix just one system.
You can’t fix just one system. The result of fixing just one system or part of a system is no different than going to a gym and only working on your biceps. You might get bigger biceps, but the …
Read the document you are signing.
Read the document you are signing. Don’t rely on anything you were told that is not clearly stated in any document that you sign. In the end, it is the document that will prevail if something goes …
Just get out of bed.
Just get out of bed. Have you ever noticed that you woke up tired until you got out of bed and got moving? One key technique to get your day going in a positive way is to wake up and just get out of …
Scheduling creates production.
Scheduling creates production. Most orthodontic practices are at a minimum of 30% below their production potential. The starting point is to build a new schedule that has been mathematically …
Transparency in compensation.
Transparency in compensation. Everyone can easily identify what the current hiring offers are for a staff position in an area. Be sure to help the team understand where they are today and where they …
