“This is just how I am.” Some people think they can behave a certain way and use the excuse that it’s “just the way they are.” This is not acceptable when the behaviors are negative and create a “bad …
Don’t fool yourself.
Don’t fool yourself. Don’t assume your practice is performing at the right level. Confirm it by looking hard at the numbers each month to determine your strengths, weaknesses, opportunities, and even …
Creating morale may be your number one job.
Creating morale may be your number one job. Dentists, more than anyone else in the practice, have a responsibility to create great morale amongst the team. Practices with high levels of morale always …
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Your observation program is a gold mine.
Your observation program is a gold mine. Focus heavily on having a very well-run observation program. These are future patients that can add significant production to orthodontic practices. …
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Where are your bottlenecks?
Where are your bottlenecks? In a recent orthodontic practice case study, it was found that one assistant was much slower than others. By giving that assistant extra training, the practice was able to …
Stop waiting for answers to come out of thin air.
Stop waiting for answers to come out of thin air. When you don’t know what to do, ask yourself who might be able to help you or give you advice. …
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You must know your numbers.
You must know your numbers. Knowing your numbers is one of the critical aspects of running a practice. If you do not know your numbers, you may be late in identifying trends that negatively impact the …
Stop worrying about what you can’t control.
Stop worrying about what you can’t control. Sometimes anxiety is produced by worrying about things that you have no control over. Your time is much better served by focusing on improving areas within …
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Are you maximizing your production?
Are you maximizing your production? Real orthodontic production potential is usually 30% – 50% higher than current actual production. …
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If you want to improve your start rate, ask more questions.
If you want to improve your start rate, ask more questions. Asking questions helps to uncover concerns or objections by the parent or patient and provides you with an opportunity to create value in …
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Measure everything.
Measure everything. You can measure up to 25 key statistics for the practice and review them daily in under five minutes. Take a red pen and circle the ones that are not in line with the goals. …
Be sure to make eye contact.
Be sure to make eye contact. Making direct eye contact may be one of the most powerful ways to connect with other people. Always make eye contact immediately with anyone that you interact with. …
