Raise your enthusiasm 20%. We know this sounds like a funny statement, but if you decide right now to raise your enthusiasm level by 20%, we guarantee you that you will have better days. …
Do you really care about your coworkers?
Do you really care about your coworkers? When you walk in the office, are you joining a group each day that you really care about? When you care about others your actions are superior and your …
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Tell patients how well they’re doing.
Tell patients how well they’re doing. Orthodontic treatment is a long process. Telling parents and patients how well treatment is going along the way helps create a continual positive feeling. Free …
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Doctors and staff need to communicate openly and often.
Doctors and staff need to communicate openly and often. The more conversations you have with your team, the better you’ll understand the pulse of what’s happening and can then take steps to maintain …
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“But I want it now.”
“But I want it now.” There are many things we want in our practices. If you buy too much too fast, overhead will eat away profit and income. If you have a plan of what to purchase, then your return on …
Don’t burn out.
Don’t burn out. Every elite athlete knows you must stress yourself hard to perform better, but you must prioritize recovery as well. Dentists or team members that go 100% all out all of the time are …
Just apologize.
Just apologize. There are times when practices don’t perform as they should, run late, or provide bad customer service. Simply apologizing for these lapses in performances can create positive feelings …
Treatment coordinators should discuss consequences.
Treatment coordinators should discuss consequences. Parents and patients need to know the benefits of treatment, but they also need to know the consequences of not having treatment. Have an open and …
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The art of delegation.
The art of delegation. Make a list of all of the activities you do in the office each week. Then identify at least five activities you can delegate to the staff to increase your professional …
Training the team is a good investment.
Training the team is a good investment. We don’t know where it came from, but we have read many times that for every dollar spent on training, the practice will receive three dollars in return. …
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Getting angry won’t help.
Getting angry won’t help. When something annoying happens, you have two choices. You can get angry, ruin your day, and perform poorly, or you can simply look at it as a challenge that will be fun to …
Can I raise my fees?
Can I raise my fees? The answer is yes if you also raise your customer service. Parents and patients focus more on how you treat them as people than how you treat teeth (although they do want to end …
