Reduce overhead by one percent. One way to start reducing overhead is to ask the team member who handles ordering to reduce costs by one percent. Give this person this objective and the freedom and …
Just one objective.
Just one objective. Teams run best when there is accountability. Every team member should have one objective that they are asked to achieve during the year. This is the first step in building great …
Let new parents and patients know you care.
5 Steps to Excellent Referral Marketing - Referral marketing will drive new patients into your practice. It requires a continual focus on implementing the correct strategies all year long. There are …
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Ortho practices need to be positive.
Ortho practices need to be positive. More than any other type of dental practice, the orthodontic practice is where parents and patients want positive environments. For kids, the orthodontic practice …
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What will you do wrong in the next 10 years?
What will you do wrong in the next 10 years? This is the wrong question because we cannot change anything from the past. The better question is: what will you do wrong in the next 10 years? You can …
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Radical consistency.
Radical consistency. One of our findings in our 31-year ongoing study of the top 10% producing practices is that they are radically consistent in regard to continual improvement. They make big changes …
Customer service needs to be discussed every single day.
Customer service needs to be discussed every single day. If you want to have great customer service, you must talk about it with the team every day. Missing one day without discussing customer service …
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The ortho team should function like a ballet.
The ortho team should function like a ballet. A great orthodontic practice has a team where everyone knows “the moves” throughout the day. When your practice functions like a ballet, you maximize …
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If you get a complaint, solve it.
If you get a complaint, solve it. Every orthodontic practice will receive occasional complaints. Some are warranted and some are not, but a service-oriented business goes out of its way to solve all …
Be careful which expenses you take on.
Be careful which expenses you take on. Some expenses require only one payment. Others are ongoing and if they aren’t properly analyzed and understood, you may inadvertently be overpaying. EXCLUSIVE …
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What is going on with production?
What is going on with production? Today, production seems to be relatively flat and continuing along those lines. Although inflation is lower, there will still be slight inflation every year. …
If you finish paying off a loan…
If you finish paying off a loan… Many people start to increase their spending as soon as a loan is paid off. The smarter move would be to continue writing the check and deposit it into your own …
