Sometimes you will be disappointed. Disappointment is part of life and should not come as a shock. Friends, coworkers, and patients will disappoint you from time to time. The best approach is to …

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Why do orthodontic practices slow down? There are many reasons, but the top reasons today are increased competition and more financial concern by parents and patients. Excellent financial options, …

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Refocus on referring doctors. The last Levin Group Annual Practice Survey found that general dentists still refer $3.6 billion a year of revenue to orthodontic practices. What slice of “the pie” would …

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Do you really have 5-star customer service? Simply ask yourself this question: Do patients leave your office commenting about what amazing an experience they had? EXCLUSIVE 20% Savings for Tip of …

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If you have a conflict with another staff member…Engaging in conflict with other team members is rarely worth it. When you let little things bother you, you’ll often look back and wonder why you ever …

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Assign a liaison for a new hire. When you bring a new hire into the practice, assign them with a liaison from the team for six months. This gives the new hire someone to go to with questions, …

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Make this tweak in an ortho consult. Use the term “beautiful smile” at least 10 times in the consult. This is why the parent or patient is there, and this is the result they want to get. …

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Are your referrals flattening out or declining? If the answer is even close to yes, you need to act immediately. Implement a strong referral marketing program in all five focus areas, which include …

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Maybe you don’t want to know. We recently spoke to a dentist who, when asked about his practice statistics, jokingly responded, “I’m not sure I really want to know.” His attitude is not rare. There …

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Dealing with a difficult parent or patient. The criterion of a great parent or patient is that they show up and pay their bill. However, sometimes parents and patients can be difficult. The best thing …

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Is everyone moving in the same direction? Sometimes teams find it hard to agree and get along because they have different opinions of what, when, and how something should be done. Make sure everyone …

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How to run a meeting Tip # 4: Listen carefully. Listening to others will allow you to get better information, perspectives, and ideas that will help to contribute to decisions that are made in the …

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