Did you bring your “A game” today? Take a week and ask yourself one question at the end of each day: did you bring your “A game” today? Be honest. Bringing your “A game” means bringing you best self …
Do a walk-through.
Do a walk-through. Select one part of one system and do a step-by-step walk-through of the process with the team. When doctors, office managers, and team members perform these exercises together, …
Give parents and patients your energy.
Give parents and patients your energy. The more energy you give to parents and patients the more they will internalize it. They end up leaving the appointment or phone call, feeling better than when …
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Trust factor: Character creates trust.
Trust factor: Character creates trust. If you want your team to trust at the highest levels, they need to see consistent character behavior by a leader. Character is about those values (i.e., honesty, …
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Will the orthodontic staff shortage ever end?
Will the orthodontic staff shortage ever end? Not anytime soon. The reality is that there is a huge shortage of dental staff; however, your practice does not have to be affected by it. By building a …
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Everything today is AI.
Everything today is AI. We’re seeing artificial intelligence (AI) advertised with countless services and products. One of the most promising of these appears to be remote monitoring as an excellent …
Educate your parents and patients.
Educate your parents and patients. If you have a new service, technology, or technique that you’re bringing into the practice, you want parents and patients to hear about it even before they might …
Find the next improvement.
Find the next improvement. Every practice has amazing opportunities. The top practices act on those opportunities, while others wait for more information, research, or proof. Acting early is usually …
Sometimes you will be disappointed.
Sometimes you will be disappointed. Disappointment is part of life and should not come as a shock. Friends, coworkers, and patients will disappoint you from time to time. The best approach is to …
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Why do orthodontic practices slow down?
Why do orthodontic practices slow down? There are many reasons, but the top reasons today are increased competition and more financial concern by parents and patients. Excellent financial options, …
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Refocus on referring doctors.
Refocus on referring doctors. The last Levin Group Annual Practice Survey found that general dentists still refer $3.6 billion a year of revenue to orthodontic practices. What slice of “the pie” would …
Do you really have 5-star customer service?
Do you really have 5-star customer service? Simply ask yourself this question: Do patients leave your office commenting about what amazing an experience they had? EXCLUSIVE 20% Savings for Tip of …
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