Assign a liaison for a new hire. When you bring a new hire into the practice, assign them with a liaison from the team for six months. This gives the new hire someone to go to with questions, …
Make this tweak in an ortho consult.
Make this tweak in an ortho consult. Use the term “beautiful smile” at least 10 times in the consult. This is why the parent or patient is there, and this is the result they want to get. …
Continue Reading about Make this tweak in an ortho consult. →
Are your referrals flattening out or declining?
Are your referrals flattening out or declining? If the answer is even close to yes, you need to act immediately. Implement a strong referral marketing program in all five focus areas, which include …
Continue Reading about Are your referrals flattening out or declining? →
Maybe you don’t want to know.
Maybe you don’t want to know. We recently spoke to a dentist who, when asked about his practice statistics, jokingly responded, “I’m not sure I really want to know.” His attitude is not rare. There …
Dealing with a difficult parent or patient.
Dealing with a difficult parent or patient. The criterion of a great parent or patient is that they show up and pay their bill. However, sometimes parents and patients can be difficult. The best thing …
Continue Reading about Dealing with a difficult parent or patient. →
Is everyone moving in the same direction?
Is everyone moving in the same direction? Sometimes teams find it hard to agree and get along because they have different opinions of what, when, and how something should be done. Make sure everyone …
Continue Reading about Is everyone moving in the same direction? →
How to run a meeting Tip # 4: Listen carefully.
How to run a meeting Tip # 4: Listen carefully. Listening to others will allow you to get better information, perspectives, and ideas that will help to contribute to decisions that are made in the …
Continue Reading about How to run a meeting Tip # 4: Listen carefully. →
How to run a meeting Tip #3: Don’t interrupt others.
How to run a meeting Tip #3: Don’t interrupt others. People who are more vocal can hijack the meeting by speaking out of turn, interrupting, or even making silly jokes. This will cause the less vocal …
Continue Reading about How to run a meeting Tip #3: Don’t interrupt others. →
How to run a meeting Tip #2: Always have an agenda.
How to run a meeting Tip #2: Always have an agenda. Meetings without agendas are generally a waste of time. They wander, invite extraneous conversation, and don’t focus on the main purpose of a …
Continue Reading about How to run a meeting Tip #2: Always have an agenda. →
How to run a meeting Tip #1: Start the meeting on time.
How to run a meeting Tip #1: Start the meeting on time. Meetings that start late send a strong message that the meeting is unimportant. …
Continue Reading about How to run a meeting Tip #1: Start the meeting on time. →
Secondary statistics count.
Secondary statistics count. Don’t just measure production. Measure production-related statistics such as production per day, production per hour, and production per patient. …
Let systems train your team.
Let systems train your team. Orthodontic team members can be trained faster and easier when they are taught excellent systems in regard to practice operations. Each day will then be easier, smoother, …
