Raise your enthusiasm. Raising your enthusiasm is not only for your own benefit. Your enthusiasm will also raise the enthusiasm of the people around you. When people are around enthusiastic people, …
Are you a leader?
Are you a leader? Orthodontic team members often refer to the orthodontist or office manager for leadership. Believe it or not, this can sometimes be limiting. Everyone on the team can be a leader and …
When communicating with parents and patience in writing…
When communicating with parents and patience in writing…Keep it short. Short is easier for you and saves time. Short is desirable by parents and patients who have so much on their plate that the …
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Have a conversation.
Have a conversation. If you want to increase case acceptance, get the parent or patient to talk more. When parents and patients are talking, they are more engaged and more interested in the treatment …
Run on time.
Run on time. Are you aware that running late sends the message that you don’t respect parents and patients? People today often value their time as much as they value their money. If parents and …
Show respect.
Show respect. Let every parent and patient know you respect them. The best way to do this is to develop an attitude that the parents and patients are your equals and will be treated as friends. …
Do more of this and less of that.
Do more of this and less of that. One of the great productivity principles is to identify what actions, such as referral marketing, are in your best interest and what actions are much more of a waste …
Don’t just delegate.
Don’t just delegate. Before you delegate, ask yourself whether the task should be done at all. Approximate 20% of tasks that are delegated should simply be eliminated, saving everybody time and effort …
Don’t wait until you need marketing.
Don’t wait until you need marketing. You should be thinking about it every day, analyzing referrals every month, and taking new steps to keep referrals strong at all times. Featured vBook (video …
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“Wow-level” customer service starts with your attitude.
“Wow-level” customer service starts with your attitude. No set of customer service strategies will outperform your attitude. And none will be successful unless the right attitude is displayed. …
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Manage your experts.
Manage your experts. Engaging an expert to help you doesn’t mean you can abdicate responsibility. You need to set the goals and objectives with the expert and track ongoing progress. …
It’s okay to ask for help.
It’s okay to ask for help. Everybody needs help, including leaders. Many leaders think that they should not need help or do not know where they need to improve. The world will keep changing and …
