Increasing Practice Production Every Year
The treatment coordinator (TC) must be your most energetic staff member. Patients and parents pick up almost instantly on the energy and attitude of the TC. We have always found that high energy TCs …
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Don’t put off doing that one important thing any longer. Business is about speed and speed counts. Identify what has to be done as a priority and move forward on it as soon as …
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Avoid burnout. Implementing documented proven systems that allow for the most efficient day-to-day operations will help everyone on the team avoid burnout. …
Do more with less. As companies like Aspen dental (with 900+ locations) launch their own branded aligners, there will more patients treated in non-orthodontic offices. The key will be to develop …
Look for ways to do something extra forparents and patients. Never underestimate the power of little things and how much they mean to others. A follow-up phone call, a text message after an …
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Is it time to update your systems? Keep in mind that the same system that allowed you to grow and be successful eventually becomes an obstacle toward future growth. If you’re not hitting your goals …
Resolve the conflict. The first step in resolving any conflict is to listen. Let the parent or patient talk and don’t interrupt. That will help them to calm down. …
Remember, patients who need interest-free financing typically cannot afford the recommended treatment. We routinely find that patients who don’t need financing typically don’t bother with going …
Don’t offer a case presentation, offer a case conversation. Research is now showing that when patients are more involved in a conversation about potential treatment, they’re more likely to accept that …
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Show patients with dental insurance how much they’re saving for specific procedures versus the UCR fee. Dental insurance discounts can be annoying to practices; however, it is a positive feature for …
Measure the number of new patients who call the practice and schedule but don’t show up. We often find that this number is much higher than a practice believes because this is one of those statistics …
Schedule convenient appointments for patients. Patients who find appointments inconvenient or feel pushed into times that they don’t really want are often no-shows. No-shows represent chair time that …
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