Negotiate positively. There are many small negotiations that must take place with patients, and you want them to be win-win situations. Whether it involves scheduling an appointment, collecting a …
Increase revenue every year.
Increase revenue every year. Just as you would with blood pressure or cholesterol monitoring for your personal health, use your revenue to determine the health of your …
Make sure you have enough referral marketing strategies to create energy and enthusiasm.
Make sure you have enough referral marketing strategies to create energy and enthusiasm. We suggest a minimum of five patient related activities taking place together. This could include a giveaway, …
What do you do with patients who are no-shows?
What do you do with patients who are no-shows? You gradually must let them know that it may not be possible to achieve the high-quality clinical result they expect if they continue to skip …
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The treatment coordinator (TC) must be your most energetic staff member.
The treatment coordinator (TC) must be your most energetic staff member. Patients and parents pick up almost instantly on the energy and attitude of the TC. We have always found that high energy TCs …
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Don’t put off doing that one important thing any longer.
Don’t put off doing that one important thing any longer. Business is about speed and speed counts. Identify what has to be done as a priority and move forward on it as soon as …
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Avoid burnout.
Avoid burnout. Implementing documented proven systems that allow for the most efficient day-to-day operations will help everyone on the team avoid burnout. …
Do more with less.
Do more with less. As companies like Aspen dental (with 900+ locations) launch their own branded aligners, there will more patients treated in non-orthodontic offices. The key will be to develop …
Look for ways to do something extra for parents and patients.
Look for ways to do something extra forparents and patients. Never underestimate the power of little things and how much they mean to others. A follow-up phone call, a text message after an …
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Is it time to update your systems?
Is it time to update your systems? Keep in mind that the same system that allowed you to grow and be successful eventually becomes an obstacle toward future growth. If you’re not hitting your goals …
Resolve the conflict.
Resolve the conflict. The first step in resolving any conflict is to listen. Let the parent or patient talk and don’t interrupt. That will help them to calm down. …
Remember, patients who need interest-free financing typically cannot afford the recommended treatment.
Remember, patients who need interest-free financing typically cannot afford the recommended treatment. We routinely find that patients who don’t need financing typically don’t bother with going …
