Outrageous customer service. Don’t strive simply to provide good customer service. In today’s world it is the extreme of outrageous customer service that will build your brand, attract new patients, …
Don’t ignore referring doctors.
Don’t ignore referring doctors. A recent national survey by Levin Group found that over 36% of referrals to orthodontic practices still come from referring doctors. …
Customer service increases referrals.
Customer service increases referrals. If you have world-class customer service, you will gradually build more and more referrals and a world-class orthodontic practice. …
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Your practice has a 30% – 50% production potential increase.
Your practice has a 30% – 50% production potential increase. Do not settle for just having the practice you have today. Almost all practices have the potential to grow by 30% – 50% in just a few …
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Dentistry does not have industry standards.
Dentistry does not have industry standards. Do not pay attention to what others tell you about what your practice should be doing in terms of key numbers. Each practice is unique and can achieve …
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Growth protects your future.
Growth protects your future. The best way to make sure your practice does not plateau or decline in production is to continue to grow. It does not have to be a lot, but it is the best strategy to …
Remote monitoring will be part of the future.
Remote monitoring will be part of the future. If you are building up the amount of remote monitoring your practice, you will quickly hit the point where you need brand new systems to manage the …
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Reduce the number of overdue patients.
Reduce the number of overdue patients. Overdue patients lengthen case time. Be sure to track the percentage of patients who are overdue for finishing treatment and correlate it with the number of …
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Being positive really does make a difference.
Being positive really does make a difference. If I could tell every practice leader one thing to improve their culture and performance, it would be to become super positive. It doesn’t matter whether …
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Build a team ownership mentality.
Build a team ownership mentality. The highest level of achieving a world-class practice is to build a team that has an ownership mentality. When the team acts like owners, they will make great …
Start right now.
Start right now. We have met many orthodontists who waited months or years to get started on improving their practices. The key is to make a decision to have a great practice and start working on it …
Stop ignoring your referring doctors.
Stop ignoring your referring doctors. Billions of dollars per year are generated from referring doctors and you want to earn your share of this as you work to help make referring doctors’ lives …
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