Make your patients love you. By implementing five-star customer service strategies, you will have parents and patients literally in love with your orthodontic practice. …
Do your systems have checklists?
Do your systems have checklists? Having excellent comprehensive systems is the number one factor in building successful dental practices. Having a checklist from those systems for the team to follow …
How would you rate yourself?
How would you rate yourself? At the end of each day, try asking yourself how you would score (0 to 10) the performance of your practice that day? This exercise will help you identify opportunities to …
Can you really improve your practice with no effort?
Can you really improve your practice with no effort? Of course not, and you knew that. But the effort can feel like fun when you’re achieving a vision and seeing results. So, it takes effort, but if …
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If you want to increase starts…
If you want to increase starts… One way to increase starts is to get to know every parent and patient on a personal level before performing orthodontic exams or explaining orthodontic treatment. …
Be ready to compete.
Be ready to compete. Orthodontics has more competition than it did in the past. The good news is that a strong strategized referral marketing program will overcome any level of competition. …
How do you develop new practice strategies?
How do you develop new practice strategies? You take the time to analyze practice data; interview yourself and others about where you want to go in the next five years; and define your strengths, …
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Who have you complimented today?
Who have you complimented today? One of the best ways to maintain great relationships is to give compliments. Best of all, they are free. …
Where can you find motivation?
Where can you find motivation? Everywhere! Try engaging with books, podcasts, webinars, seminars, consultants, and executive coaches. All of these information options create an opportunity for high …
The PRC is a critical staff position.
The PRC is a critical staff position. Orthodontic practices live and die by referrals. When you have a professional relations coordinator (PRC), this individual will ensure that the practice maintains …
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Everyone makes mistakes.
Everyone makes mistakes. The next time a coworker makes a mistake simply say, “We all do it.” Don’t be judgmental because it will happen to everyone, including you. …
Do you really have five-star customer service?
Do you really have five-star customer service? We find practices often rate their customer service two points higher out of 10 than patients. If you want great service, you must continually focus on …
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