Analyze your referring doctor marketing. How many relationships do you have? How many new relationships do you have? How many have you lost? …
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If you have an unhappy parent or patient, the first step is to just listen.
If you have an unhappy parent or patient, the first step is to just listen. Let them talk, calm down, and feel that they have been heard. …
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Pitch in where you can.
Pitch in where you can. Coworkers and colleagues will periodically become overwhelmed due to the unpredictable flow of a dental practice. If you see a colleague who is struggling with a patient or …
Mentor a new team member.
Mentor a new team member. When a new team member joins the practice, they should be assigned a mentor. New team members are often expected to grasp how the practice operates and master it quickly. …
Focus on patient questions.
Focus on patient questions. If a patient asks a question, stop whatever you’re doing, focus on the patient, make eye contact, and answer the question. Then ask the patient if there’s anything else …
Overhead Advice: Increase fees-for-fee service patients.
Overhead Advice: Increase fees-for-fee service patients. One way to combat increasing overhead is to gradually increase fees-for-fee service patients. …
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Take an occasional break throughout your day.
Take an occasional break throughout your day. Going outside and walking around your office building or even taking a 30-minute lunch can help clear your head. Dental practice is a complex service that …
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Write a thank you note.
Write a thank you note. Send a thank you note to every patient who completes treatment in the practice. These notes go a long way toward letting people know you appreciate them, and you really do …
Treat your coworkers as customers.
Treat your coworkers as customers. If your coworkers were your customers, what would you do differently to ensure excellent customer service? …
Make a list.
Make a list. Having a list of things to do will help you avoid trying to remember them and keep wondering what you forgot all day. …
Did you do your best yesterday?
Did you do your best yesterday? If you were to evaluate yourself on yesterday’s performance, can you honestly say you gave it your very best? There is always something to improve on. Take a critical …
Be prepared.
Be prepared. Unfortunately, you’re going to have to deal with more and more questions about direct-to-consumer orthodontics. Don’t be defensive or caught off guard. Be prepared with a positive answer …
