The one word your staff should use. The one word your staff should use over and over is “convenience.” Convenience means you’re making it easy and whoever makes it easiest wins. …
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Raise your enthusiasm by 20%.
Raise your enthusiasm by 20%. If you can raise your enthusiasm by 20%, everything in the practice will improve. …
3 simple goals.
3 simple goals. There are three simple goals that will help propel you to the highest levels of success: (1) increase practice production every year, (2) build a world class team, and (3) have a plan …
Help your team members get over their resistance to change.
Help your team members get over their resistance to change. The key is to educate the team on why the change is being made and give them time to adapt. …
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Don’t let one team member bring you down.
Don’t let one team member bring you down. We have often said at Levin Group that it only takes one bad mood to bring down the entire practice. Don’t let this happen in your office. …
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Sell yourself in a positive way.
Sell yourself in a positive way. You should have certain statements that you share with every parent and patient about your commitment to excellence and results as an orthodontic practice. …
Answer patient objections calmly.
Answer patient objections calmly. During case presentations, a patient will occasionally bring up objections to what you are saying. Never disagree. Just calmly answer the question and explain why …
If your production keeps increasing, you will always be successful.
If your production keeps increasing, you will always be successful. Production is the single most important factor to focus on for practice success. If it keeps increasing, your practice will always …
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Let patients know you care.
Let patients know you care. The best way for patients to know that you care is to tell them. A displayed quote such as “We truly care about every patient” goes a long way. …
It all starts with your professional relations coordinator.
It all starts with your professional relations coordinator. If you don’t have a professional relations coordinator (PRC) with at least 20 hours per week of time to carry out your referral marketing …
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Make your patients love you.
Make your patients love you. By implementing five-star customer service strategies, you will have parents and patients literally in love with your orthodontic practice. …
Do your systems have checklists?
Do your systems have checklists? Having excellent comprehensive systems is the number one factor in building successful dental practices. Having a checklist from those systems for the team to follow …
