The smooth-running orthodontic practice. Orthodontics has incredible potential for patient volume and high revenue. The better your systems, the further your practice will go. …
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Check your numbers every month.
Check your numbers every month. If a practice performance number seems to be falling off, don’t ignore it or wait to see if it gets better. Act on it now. …
Get in shape.
Get in shape. We read endlessly about the benefits of exercise, sleep, and nutrition. But they really do make a difference. Dentistry is both a physical and mental occupation. The better shape you’re …
Practice success is all about systems.
Practice success is all about systems. If you have excellent defined systems, you will have a highly successful practice. …
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Unhappy Patient Tip #5: Be open.
Unhappy Patient Tip #5: Be open. If you must have a difficult conversation with a patient, be open to finding out that they may have a better point of view. …
Unhappy Patient Tip #4: Be curious.
Unhappy Patient Tip #4: Be curious. If you think you are about to have a conversation with a patient that may be difficult, start by trying to understand exactly why the situation is taking place. …
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Unhappy Patient Tip #3: Stay calm and ask for advice.
Unhappy Patient Tip #3: Stay calm and ask for advice. If you have an unhappy patient, don’t react emotionally. Emotional decisions are often the worst decisions you’ll ever make. We suggest calling a …
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Unhappy Patient Tip #2: Find out what they want.
Unhappy Patient Tip #2: Find out what they want. If you have an unhappy patient who does not make a specific request, it is important to determine what the patient feels would be a satisfactory …
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Unhappy Patient Tip #1: Write it down.
Unhappy Patient Tip #1: Write it down. If you have an unhappy patient, write down the reason they are unhappy. By taking the time to write down the issue and think it through without emotion, you have …
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Is your team resistant to change?
Is your team resistant to change? Resistance to change is natural and normal, but when it becomes strong enough, the orthodontic practice will fail to make progress. This resistance can result in …
Which team member has the best attitude?
Which team member has the best attitude? Identify what orthodontic staff member has the best attitude and encourage them to be upbeat and motivated. You do this by continually recognizing their …
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Stay calm.
Stay calm. Dentistry, like any field, will have moments to challenge you. You might become upset or angry, but staying calm allows you to reduce anxiety and make the best decisions. …
