Is staff longevity increasing? One of the most important metrics to track is staff longevity. If it is increasing, the practice will gain higher levels of efficiency and day-to-day performance. …
Run on time.
Run on time. Parents of new patients should wait no more than three minutes in the reception room. …
Leadership is about being honest.
Leadership is about being honest. Don’t be afraid that you will hurt someone’s feelings if you need to correct certain situations. Whether it is a team member’s work style or attitude, you must …
If you want to accumulate wealth in dentistry…
If you want to accumulate wealth in dentistry… Be careful with your investments. Dentists cannot afford to lose on big bets without it usually resulting in adding years to your work life. …
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You will make mistakes.
You will make mistakes. Everyone makes mistakes in life and in business and will continue to make them. The only mistake that is unfortunate is the one that you do not learn from. …
If you want to increase reimbursements, call the insurance company.
If you want to increase reimbursements, call the insurance company. Simply emailing an insurance company won’t work. Your new fee schedule often does not get the attention of the right people, so pick …
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Analyze the average production per patient.
Analyze the average production per patient. One of the best ways to improve practice production and profitability is to increase the average production per patient. If this goes up every year, it is a …
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Remember, you are running a business.
Remember, you are running a business. Every dentist and team member should enjoy their practice and patients. However, you must keep in mind that you are running a business and one of the best …
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Case acceptance is all about value.
Case acceptance is all about value. Examine the case presentation process in your practice step-by-step. Think of it as being a forensic analysis that will help you determine if enough value is being …
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You will have unhappy patients.
You will have unhappy patients. The reality of business is that no matter what you do, you will have some unhappy customers. Since this is guaranteed to occasionally happen, the real key is to focus …
Having a goal is not enough.
Having a goal is not enough. It’s not enough to tell your team that you have a goal. Even if they know there is a big reward if a goal is achieved, you must keep talking about it, reminding everyone, …
Dentistry is also about sales.
Dentistry is also about sales. Most dentists would like to pretend they’re not in sales, but they are. The better you sell, the higher practice production and income will be, and the earlier you will …
