Stop reacting to everything. 20% of what you react to doesn’t even need an answer and 50% doesn’t need an answer right away. As a practice leader, you want to encourage your team to be able to make …
Advice for the Scheduling Coordinator – Create an “Ideal Day” template.
Advice for the Scheduling Coordinator – Create an “Ideal Day” template. Work with the pediatric dentist and your fellow team members to define an ideal day at the practice. Factoring in personal …
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Be careful with your insurance coding.
Be careful with your insurance coding. We are noticing more and more online advice that suggests how certain cases should be submitted. However well-intentioned, many of these recommendations violate …
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Don’t make a bad day worse.
Don’t make a bad day worse. There will be days when things go wrong. When stress is running high, it can be easy to point fingers or say something hurtful. Take a deep breath, remain calm and look for …
Don’t Forget Patient Referrals.
Don’t Forget Patient Referrals. Pediatric dental practices can attract patients in many different ways. However, the strongest opportunity for referrals is from patients. Many pediatric dentists have …
Say something nice
Say something nice. Doctors and team members should compliment each other in front of patients. Spend your day looking for sincere ways to compliment people for doing a great job, helping out, or …
Create core values for your team.
Create core values for your team. If you want to have a great team you need to establish your five core values. Core values are the heart and soul of the practice and set the tone for how your team …
Advice for the Dentist – Surprise your team.
Advice for the Dentist – Surprise your team. When was the last time you sent your staff flowers for a particularly challenging or successful day? Have you taken them out to dinner lately? Have you …
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Review quarterly performance.
Review quarterly performance. How close is the practice to reaching its goals for production, collections, new patients, etc., for this quarter? Which systems need improvement to hit established …
Advice for the Scheduling Coordinator – Emphasize the 48-hour rule.
Advice for the Scheduling Coordinator – Emphasize the 48-hour rule. Inform parents that 48-hours’ notice is required to cancel an appointment. Parents need to understand the practice’s rules and …
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Performance Target: Train all team members on every system within 90 days.
Performance Target: Train all team members on every system within 90 days. Gaps in learning prevent team members—and your practice—from reaching their potential. By reviewing systems checklists and …
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File insurance claims daily
File insurance claims daily. Filing and keeping track of insurance is critical for optimal cash flow. It’s easy to postpone filing insurance claims, but this can lead to financial problems if allowed …
