Don’t assume patients understand their insurance. Educate patients about their dental insurance coverage. They’ll appreciate your willingness to help. They may also accept more treatment… increasing …

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Learn to use budgeting as a management tool. Following a budget helps increase practice profitability. It should not only show total expenses monthly, quarterly and annually but also divide expenses …

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Advice for the Pediatric Dentist – Plan ahead for larger technology investments. Rather than disrupting your budget by suddenly making a large, unplanned expenditure, exercise patience and fiscal …

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Advice for the New Pediatric Dentist – Become involved in the community. Spend as much time as possible out in the community, meeting people and letting them know about your pedo practice. Give …

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Always exceed parent expectations. Make your pedo practice a destination for new patients and their parents by creating the best New Patient Experience possible. Each interaction with parents should …

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Establish a strong presence on social media sites. Facebook, Twitter and other social media provide excellent opportunities for sharing news about your practice, giving valuable advice about pediatric …

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Advice for the Front Desk Coordinator – Use the sunset rule. It requires you to return all phone calls or emails by sunset of your workday. If a parent calls, return the call… if you get an email, …

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Scripting makes communication easier. The best way to feel confident when speaking to parents is to use scripts as guidelines. Scripting enables team members to say the right things at the right …

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Make parents and patients feel like part of the “practice family.” To make parents and patients feel more welcome and comfortable at your office, substitute the word “we” for “I” in conversations with …

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Staff should help evaluate practice systems. All members of the practice team use management systems, so their thoughts about how to improve operations are invaluable. All systems should be reviewed …

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Focus on showing a positive attitude. Dentistry is a service business where, whatever the circumstances, there’s no room for exposing parents and patients to a bad mood or attitude. Learn to set …

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Advice for the Hygienist – Use support materials in your treatment area. To help patients understand what services you’re providing, and why they’re important, put posters, models and other visual …

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