Gather referral information from new parents. When new parents contact the practice, find out who referred them and include this information in the patients’ records. To start building a strong …

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For greater efficiency, make all treatment areas the same. Uniquely designed rooms may be desirable in other settings but not a dental practice. Time studies by Levin Group indicate that dental …

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Advice for the Practice Leader – Schedule monthly meetings with your associate. To make sure your associate gets up to speed quickly and that both of you are satisfied with the way the arrangement is …

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Advice for the Pediatric Dentist – Conduct annual performance reviews. These should be standard operating procedure for your practice. When done correctly, performance reviews benefit both staff …

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Survey parents. Surveying parents can provide valuable insight into how your practice is perceived and give everyone in the practice a good idea of areas where you need to improve. Surveys should be …

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Advice for the Pediatric Dentist – Personalize presentations for every parent. Answer some key questions prior to the presentation, including… What personal facts do I know about the parent and …

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Make it easier for parents to pay. Substantial fees not covered by insurance pose a formidable obstacle for many parents. To overcome this barrier to case acceptance, offer a range of payment options… …

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Put scripts into your own words. Scripts should not be recited word for word, like a speech you’ve memorized. Learn to communicate the scripted points in a way that’s natural for you. Scripts are …

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Carefully examine insurance participation. Practices should review patient insurance participation each year. The doctor and financial coordinator should be aware of important data such as what …

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Advice for the Practice Leader – Control spending impulses. You may be tempted to buy the latest equipment, but you should exercise fiscal discipline. Evaluate new technologies carefully, not only to …

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Hand every parent a walkout statement. This document should show the treatment performed, what has been paid and what amount has been billed to insurance. Inform parents that anything not covered by …

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Performance Target: Increase doctor production by 20% annually. All systems must be operating at optimal levels for this to happen, and the doctor must delegate virtually all non-clinical activities …

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