Be realistic about targets. To be effective, targets must be written down, assigned to specific team members, deadline-driven and realistic. You want targets that are ambitious enough to be …
Script all patient interactions.
Script all patient interactions. What to say and how to say it are crucial elements of successful patient relationships. Scripting helps the doctor and the team communicate accurate information in a …
Advice for the Pediatric Dentist – Consistently share information.
Advice for the Pediatric Dentist – Consistently share information. Some dentists fail to communicate regularly with their team about the practice’s vision, daily targets and yearly goals. Keeping team …
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Advice for the Hygienist – Customize your schedule based on actual patient needs.
Advice for the Hygienist – Customize your schedule based on actual patient needs. If you’re still scheduling 45-minute appointments for all patients, you’re probably either losing productive time or …
Be sure to greet parents and patients warmly in the treatment area.
Be sure to greet patients warmly in the treatment area. Whether they are arriving for an exam, presentation or treatment, make parents and patients feel welcome. Something as simple as a smile or a …
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Advice for the Pediatric Specialist – Build a more cohesive team.
Advice for the Pediatric Specialist– Build a more cohesive team. Begin your next monthly staff meeting with everyone sharing an interesting fact about themselves that no one on the team knows. It …
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Improve hygiene scheduling efficiency.
Improve hygiene scheduling efficiency. How long should a hygiene appointment be? That depends on the type of patient, what procedures are performed, and the individual hygienist. For accurate …
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Measure practice performance.
Measure practice performance. Only numerical data can give you an accurate picture of how the practice is doing. Identify Key Production Indicators you want to follow and track them regularly using …
Advice for the Marketing Coordinator – Reach out to new pediatricians.
Advice for the Marketing Coordinator – Reach out to new pediatricians. Identify new pediatricians in the area by monitoring direct mail promotions, announcements on Facebook, items in community …
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Advice to the Treatment Coordinator – Promote the pediatric dentist during the consult.
Advice to the Treatment Coordinator – Promote the pediatric dentist during the consult. Many parents have no idea what the doctor has accomplished. For example, board certification is a distinction …
Respond to team conflict quickly and calmly.
Respond to team conflict quickly and calmly. It may be tempting to ignore conflict, but it’s better to respond right away as a mediator. The dentist or office manager should meet privately with the …
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Put scripts into your own words.
Put scripts into your own words. Scripts should not be recited word for word, like a speech you’ve memorized. Learn to communicate the scripted points in a way that’s natural for you. Scripts are …
