Set the bar high. Your customer service is being judged not only against other dental and medical practices but also retail stores, restaurants and hotels. That might not seem fair, but parents will …
Understand the difference between morning and monthly staff meetings.
Understand the difference between morning and monthly staff meetings. The morning meeting alerts everyone about what and who to expect as the day unfolds. To help keep morning meetings brief—no longer …
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Monitor levels of supplies monthly.
Monitor levels of supplies monthly. No practice wants to run out of essential patient care supplies, such as latex gloves or gauze pads. On the other hand, having two years’ supply of hand soap isn’t …
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Leadership Advice for the Pediatric Specialist: Be the role model for team behavior.
Leadership Advice for the Pediatric Specialist: Be the role model for team behavior. The way you act has everything to do with the way your staff members act at the office. If you want them to be …
Advice for the Pediatric Specialist – Update management systems.
Advice for the Pediatric Specialist – Update management systems. Many pedo practices are operating far below their potential because of outdated systems. Inefficient systems lead to decreased …
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Know what your practice does.
Know what your practice does. Do you know all of the services your practice offers? Staff members should be able to give a brief description of every treatment provided by the practice. No matter what …
Create an “ideal day” scheduling template.
Create an “ideal day” scheduling template. The pediatric dentist and team should work together to define an ideal day at the practice. Factoring in personal preferences, the nature of the patient base …
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Strive for “WOW” customer service.
Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good …
Create a realistic operating budget… and stick to it.
Create a realistic operating budget… and stick to it. Analyze past income and spending, calculate what changes will be needed, and factor in any significant anticipated investments. Once you’ve …
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Don’t say “That’s impossible” to patients.
Don’t say “That’s impossible” to patients. When a patient asks, “May I have an appointment on Tuesday” and your answer is, “That’s impossible,” you’re basically saying you don’t care. Instead, let the …
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Lean forward when seated and talking with parents.
Lean forward when seated and talking with parents. Leaning forward shows interest in the other person. It creates positive energy between two people, and this will build the parent’s trust in you and …
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Say “thank you” to your lab.
Say “thank you” to your lab. A quality lab is an asset to your practice, patients and staff members. You should express your appreciation when a dental lab consistently produces quality work. This can …
