When you change systems, remember to change the documentation. Although outdated business systems should be replaced rather than tweaked, some interim fixes will be necessary. When you alter …

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Principles of Practice Leadership: Open the channels of communication. As the practice leader, you are responsible for keeping team members informed and inspired. Learn to use not only formal …

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Advice for the Pediatric Specialist – Follow the rules for setting goals. Goals should be written down and measurable—and have deadlines. They should be reviewed, and updated if appropriate, annually …

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Advice to the Treatment Coordinator – Promote the pediatric dentist during the consult. Many parents have no idea what the doctor has accomplished. For example, board certification is a distinction …

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Learn to read body language. Patients communicate quite a lot about how they’re feeling with their posture, gestures, facial expressions and other types of body language. By learning to read the …

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Advice for the Pediatric Dentist – Review practice loans periodically. If you haven’t considered refinancing your business debt lately, take a look at the terms of your loans. You may discover …

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Advice for the New Pediatric Dentist – Implement step-by-step systems early. Many pedo practices have habits­­––instead of actual systems––which impede practice growth. Younger pediatric dentists …

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Advice for the Front Desk Coordinator – Ask “the question” during checkout. When patients and parents return from the clinical area, always ask “How was your visit today?” They will appreciate this …

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Advice for the Pediatric Dentist – Monitor practice financials. As the practice leader, you need to regularly track overhead and production. This data will enable you to see how your practice is …

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Turn appointment failures into “teachable moments.” To reduce no-show and last minute cancellations, reschedule the patients involved no sooner than two weeks later. This sends the message that …

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Rehearse scripts regularly. Team members need to be so familiar and comfortable with their scripts that they become second nature. By providing opportunities for rehearsing and role-playing with …

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Add texting as a confirmation option. If your practice is still confirming appointments by sending postcards and making calls to land-line phones, it’s time to upgrade your communication efforts. …

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