Increasing Practice Production Every Year
Speak to parents in basic language. If you get too technical, parents won’t understand what you’re saying. They will nod their heads and pretend they do, but they won’t get it. Speak to them in a way …
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It’s really all about efficiency. Over time, all practices become less efficient as systems get outdated and ignored or disregarded by the team. It may be time for you to do a systems overhaul. The …
The schedule is holding you back. In most practices, the schedule limits production. Creating a new mathematically designed schedule that allows for a production increase of 20% – 30% will …
Help parents with dental insurance. Parents often don't understand dental insurance. Helping them navigate the process is an excellent way to demonstrate customer service. …
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Is your practice “merely” an extension of your personal life? If you view your practice as merely an extension of your personal life, you may not take the steps that will allow the practice to reach …
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Check your body language. In many cases when you are presenting treatment, poor body language contradicts the positive things you’re saying. Patients will pick up on this subconsciously, become …
Are your front desk staff members part of the marketing department? When the phone rings with a new patient calling, front desk staff members should view their role as more than only administrative. …
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How effective are you at using your time? Time is finite and you will never get more of it. When it is wasted, you never get it back. We highly recommend that you make the effort to plan your time in …
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Your delegation list. Delegation almost always leads to increased practice production and income. Start today by making a list to delegate and add to it over the next few weeks as you recognize more …
The office manager should resolve team conflict. As a doctor, walking into the office and seeing two or more team members in conflict is one of the worst ways to start the day. Doctors who have the …
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Which key performance indicators (KPIs) should you track? Start by closely monitoring production and collection numbers. If they are on track, your practice is doing well. …
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Great Customer Service Tip #5: Ask parents about their experience. At the end of every patient visit, ask parents the following question: “How was your experience with us today?” …
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