Raise your enthusiasm 20%. We know this sounds like a funny statement, but if you decide right now to raise your enthusiasm level by 20%, we guarantee you that you will have better days. …
Improve your customer service.
Improve your customer service. No matter where you stand, it is essential to have a culture of constantly improving customer service. Your goal is to WOW every patient, every visit every day every …
“I’m sick of this.”
“I’m sick of this." Whenever you say these words to yourself, it tells you exactly what needs to be addressed. If you decide you are sick of it, then you need to take immediate action to improve it. …
Doctors and staff need to communicate openly and often.
Doctors and staff need to communicate openly and often. The more conversations you have with your team, the better you’ll understand the pulse of what’s happening and can then take steps to maintain …
Continue Reading about Doctors and staff need to communicate openly and often. →
“But I want it now.”
“But I want it now.” There are many things we want in our practices. If you buy too much too fast, overhead will eat away profit and income. If you have a plan of what to purchase, then your return on …
Don’t burn out.
Don’t burn out. Every elite athlete knows you must stress yourself hard to perform better, but you must prioritize recovery as well. Dentists or team members that go 100% all out all of the time are …
Production is the key.
Production is the key. Make sure you follow a goal of increasing production every year. At the same time, watch that your overhead is not outpacing your production and lowering profit. …
Add one new customer service strategy.
Add one new customer service strategy. Customer service is a system and a critical one. We now know that five-star customer service increases practice production. Add at least one new customer service …
Continue Reading about Add one new customer service strategy. →
The art of delegation.
The art of delegation. Make a list of all of the activities you do in the office each week. Then identify at least five activities you can delegate to the staff to increase your professional …
Training the team is a good investment.
Training the team is a good investment. We don’t know where it came from, but we have read many times that for every dollar spent on training, the practice will receive three dollars in return. …
Continue Reading about Training the team is a good investment. →
Getting angry won’t help.
Getting angry won’t help. When something annoying happens, you have two choices. You can get angry, ruin your day, and perform poorly, or you can simply look at it as a challenge that will be fun to …
Training must include measurements.
Training must include measurements. If you have great systems, you have an opportunity to train your team at the highest level. However, if team members do not know the measurements that define …
Continue Reading about Training must include measurements. →
