Advice for the Hygienist – Use support materials in your treatment area. To help patients understand what services you’re providing, and why they’re important, put posters, models and other visual …

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Calculate your actual collection rate. You’ll be surprised… and motivated. Many practice owners believe they’re collecting more of what parents owe them than they actually are. Use financial software …

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Reduce no-shows and last-minute cancellations. Confirm appointments 48 hours in advance by phone, email or text (with permission). The staff member contacting the parent should be trained to …

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Create—and follow—a morning meeting agenda. Prepare for the day. Use an agenda to quickly identify what to expect, including new patients coming in for their first visit, referring parents to thank, …

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Focus on showing a positive attitude. Dentistry is a service business where, whatever the circumstances, there’s no room for exposing patients to a bad mood or attitude. Learn to set personal feelings …

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Don’t just communicate… influence. Whenever you are communicating with parents, keep practice objectives in mind. Go beyond information to motivation, influencing parents to show up for appointments, …

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Advice for the Pediatric Dentist – Create a business culture. Think of your practice as a business… and communicate this concept to your team. Help them understand that, in order to provide excellent …

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Script all common interactions with parents and patients. With excellent scripting, team members can influence parent and patient behavior most effectively and, at the same time, reach higher levels …

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For Practice Owners – Valuation Factor: Insurance Percentages. The practice’s participation with insurance has a significant effect on valuation. Key metrics include (1) percentage of insurance versus …

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Every team member should have a written job description. Eliminate any uncertainty about expectations and duties by spelling them out in writing. When staff members understand what’s expected of them, …

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Improve scheduling efficiency. Most practices can increase production and reduce stress by adopting some key scheduling strategies, such as switching from 15-minute to 10-minute increments… scheduling …

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Pay special attention to first-time visitors. The arrival of new patients and parents at the practice should be noted during the morning meeting. This alerts everyone on the team to do their part in …

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