Read, review and role-play. With powerful scripting, staff members learn what to say and how to say it during conversations with parents and patients. To improve their verbal skills using scripts, …
Keep patients extremely comfortable during treatment.
Keep patients extremely comfortable during treatment. Comfort and convenience matter to patients. Provide them with special amenities like blankets, pillows, and age appropriate beverage and …
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Make good eye contact.
Make good eye contact. Looking away from other people while speaking makes you seem disinterested or possibly even untrustworthy. Excellent eye contact, on the other hand, helps create a high level of …
Don’t make a bad day worse.
Don’t make a bad day worse. There will be days when things go wrong. When stress is running high, it can be easy to point fingers or say something hurtful. Take a deep breath, remain calm and look for …
Judge new technology by its impact on patient care.
Judge new technology by its impact on patient care. Dental practices are inundated with information about new products and services—from sophisticated equipment to disposable gloves. To determine if a …
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Use scripts to ensure consistent messaging.
Use scripts to ensure consistent messaging. Whether a parent is talking with the pediatric dentist, the treatment coordinator or the scheduling coordinator, the message should remain the same. …
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For Practice Owners – Valuation Factor: Production.
For Practice Owners – Valuation Factor: Production. Pedo production growing for three years generally indicates an increase in practice valuation. However, it is important to compare your rate of …
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Principles of Practice Leadership: Facilitate group decision-making and brainstorming.
Principles of Practice Leadership: Facilitate group decision-making and brainstorming. When your pedo practice needs to respond to new challenges, come up with innovative growth strategies or review …
Create strong connections between team members.
Create strong connections between team members. Even a small group of people who work together will develop highly complex interconnections—some positive, some not. As practice leader, you can (and …
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Monitor practice financials.
Monitor practice financials. Practice leaders must regularly track overhead and production. This data will enable you to see how your practice is progressing toward its profitability goals. With …
Look for ways to achieve the practice vision.
Look for ways to achieve the practice vision. A vision forces the practice to clearly focus on objectives. It maps out a clear direction for your practice over the next three years so that the doctor …
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Appreciate parents.
Appreciate parents. Thank new parents who choose your practice for their child’s dental needs. Learn about them as individuals. These things help create stronger—and hopefully long-term—relationships. …
