Replace pedo management systems every 3–5 years. All practices change over time, and their systems should change, too. Rather than tweaking them—which will eventually lead to more bottlenecks—redesign …

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It’s how you say it that counts. With a few simple changes, anyone can improve communication. Start by paying attention to the words you use and how you say them—they have tremendous impact on …

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Performance Target: Reduce overhead to 59% or less. Every dollar saved on unnecessary expenses is a dollar gained in profit for the practice, so review spending carefully to identify “fat” that can be …

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Work faster… without rushing. For a dentist, effective time management means achieving optimal speed when treating patients. The result will be better performance and higher production. To determine …

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Make treatment rooms uniform. Time studies have shown that dental practices that set up their treatment rooms to be similar are able to work 10–12% faster. As your growth strategies bring in more new …

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Advice for the Marketing Coordinator – Make marketing a constant for your practice. Haphazard marketing invariably generates inconsistent results, which lead to lower production and decreased …

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Advice for the Practice Leader – Rely on experts. You’re the decision maker, but that doesn’t mean you have to go it alone. When a critical issue comes up, consult with the appropriate expert… …

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Use scripts to improve telephone skills. The telephone is your practice’s main connection for bringing in new patients. Scripting will make it easier for your front desk coordinator to welcome new …

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Look for opportunities to provide superior customer service. In today’s more competitive environment, you want your parents and patients to feel highly satisfied with the care they receive at your …

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Know how new technology will impact your practice. New technologies can increase convenience and improve patient care, but they also usually require changes to practice systems. Once you’ve redesigned …

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Rehearse scripts. The key to scripting is to review and rehearse. Scripting needs to become second nature so that team members will use proper words and benefit statements delivered in a natural, …

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Make sure the office properly showcases the practice. An attractive and updated reception area is a necessity—not a luxury. Perhaps your office looks like a time capsule from the ‘80s or ‘90s. Maybe …

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