Protect the pediatric dentist’s valuable time. As the main producer in the practice, the doctor needs to remain focused on patient care. As a team member, you can help the dentist keep that focus by …

Continue Reading about Protect the pediatric dentist’s valuable time. →

Stop trying to prove you’re perfect. When you make mistakes, take ownership of them. If you make excuses or blame others, your teammates will have difficulty seeing you as a trustworthy member of the …

Continue Reading about Stop trying to prove you’re perfect. →

Add visual interest to your social media posts. Include photos, clip art and video clips whenever possible in your practice’s social media posts. They catch attention, communicate quickly and get …

Continue Reading about Add visual interest to your social media posts. →

Increase productivity with morning meetings. Your daily business meeting not only prepares everyone for the day but can also help grow your practice. Include a brief review of performance targets and …

Continue Reading about Increase productivity with morning meetings. →

Training and systems go hand in hand. When the pedo practice has documented, step-by-step systems, it is much easier for team members to learn the office’s protocols and processes. Writing down each …

Continue Reading about Training and systems go hand in hand. →

Advice for the Pediatric Specialist – Run the numbers. As the practice leader, you need to track your overhead and production numbers. Remember, you are the CEO of your practice, so it is up to you to …

Continue Reading about Advice for the Pediatric Specialist – Run the numbers. →

It’s how you say it that counts. With a few simple changes, anyone can improve communication. Start by paying attention to the words you use and how you say them—they have tremendous impact on …

Continue Reading about It’s how you say it that counts. →

Advice for the Treatment Coordinator (TC) – Dealing with shoppers. Follow-up with parents if they say they have already scheduled a consult at another pedo practice. It is critical that you continue …

Continue Reading about Advice for the Treatment Coordinator (TC) – Dealing with shoppers. →

Know the daily production target. When everyone knows what the daily production goal is, your practice will be more likely to reach that objective. By scheduling with the production target in mind, …

Continue Reading about Know the daily production target. →

Be honest about your practice’s weaknesses. When you analyze your pedo practice as a business, you need a straightforward appraisal of where your practice is weak. Some doctors and staff members try …

Continue Reading about Be honest about your practice’s weaknesses. →

Make new patients feel welcome when they call. This begins with a scripted comment such as, “I’m glad that you called. We love meeting new patients and look forward to working with you.” This response …

Continue Reading about Make new patients feel welcome when they call. →

Create and promote convenience at your practice. Few patients can judge the finer points of oral health care, but most of them are experts on the subject of convenience. The easier it is for them to …

Continue Reading about Create and promote convenience at your practice. →