Reduce your no-shows. You need an excellent step-by-step no-show system to reduce no-shows to under 1%. Otherwise, this will cost the practice $3 – $6 million in lost revenue over a career. …
Excellence still counts.
Excellence still counts. The best practices focus on excellence. Excellence is about doing your best for every patient, every day, and every time. How Would You Like to Have Excellent Customer …
Start your day with something positive.
Start your day with something positive. In this case, we mean saying something positive to colleagues and coworkers. A positive person can lift up everyone else in the practice. …
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Organize the work.
Organize the work. We still find that many team members have not been guided as to how to properly organize their work. When work is organized with systems and checklists, the results are bound to be …
Teach your team something new every day.
Teach your team something new every day. If a team member goes home without learning anything new on any day, then that day was not progress! …
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Do you have an “open attitude?”
Do you have an “open attitude?” Having an open attitude means you are receptive to learning anything. You don’t start with what you won’t do. You start by asking what you could do. …
You need an insurance system.
You need an insurance system. Reimbursements from dental insurance can vary in results for the practice by as much as 25% depending on how you run your insurance system. There are many factors, but if …
Capture the new patient with systems and scripting.
Capture the new patient with systems and scripting. Up to 16 percent of potential new patients in many practices never schedule an appointment. The key is in the scripting and language used to build …
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Systems take time.
Systems take time. Too many practices try to update or upgrade their internal operational systems all at once and this usually doesn’t work. It takes at least a year to redo the major systems in a …
Build up other team members’ egos.
Build up other team members' egos. Periodically take the time to let coworkers know how much you appreciate them, what a great job they’re doing, and how much you love working with them. Everyone, …
Eliminate steps in your systems.
Eliminate steps in your systems. Go through every system and eliminate steps to increase efficiency. If you can’t find 10 or more steps to eliminate quickly, you might not be looking hard enough. …
Raise your fees.
Raise your fees. Keeping your fees lower to retain patients and attract referrals does not work. Instead, improve your customer service and create an incredible patient experience and raise your fees …
