Systems take time. Too many practices try to update or upgrade their internal operational systems all at once and this usually doesn’t work. It takes at least a year to redo the major systems in a …
Build up other team members’ egos.
Build up other team members' egos. Periodically take the time to let coworkers know how much you appreciate them, what a great job they’re doing, and how much you love working with them. Everyone, …
Eliminate steps in your systems.
Eliminate steps in your systems. Go through every system and eliminate steps to increase efficiency. If you can’t find 10 or more steps to eliminate quickly, you might not be looking hard enough. …
Raise your fees.
Raise your fees. Keeping your fees lower to retain patients and attract referrals does not work. Instead, improve your customer service and create an incredible patient experience and raise your fees …
Reduce mistakes.
Reduce mistakes. All businesses, including dental practices, make mistakes. Making a mistake once or even twice is understandable. Having more than that each day means that no one is learning from …
Don’t tolerate unimportant and undesirable conversations.
Don’t tolerate unimportant and undesirable conversations. Some practices have a toxic environment with some staff members. The more you engage in conversations that are negative or disruptive, the …
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Complaining doesn’t work.
Complaining doesn’t work. I’ve never read a self-help or success book that said that you can complain your way to success. Get positive, get focused, get going, and stop complaining. …
Fill your chair.
Fill your chair. Most practices will lose between $3 million and $6 million due to unfilled chair time over 36-year career. Unfortunately, most practices also don’t recognize this. Have a system in …
Is your schedule mathematically designed?
Is your schedule mathematically designed? The key to excellent scheduling is to start with a practice production goal and then build the schedule to make sure it is achieved. How Would You Like to …
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Do you really have to increase production?
Do you really have to increase production? The answer is a resounding yes, because higher staffing costs combined with the last two years of inflation mean higher overhead. Production is the antidote. …
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Do you have three months of cash?
Do you have three months of cash? In the last few years, we’ve had some large challenges in dentistry. The pandemic was huge, and its effects are still being felt today. The future will also have …
It’s OK to say no.
It’s OK to say no. Sometimes you have a request that you just do not want to do for certain reasons. It is okay to say no and give a short explanation as to why it can’t be done. Believe it or not …
