Learn one new thing about every patient. It does not matter whether it is a new patient or a current patient. Taking the time to learn something new about them personally enhances relationships and …

Continue Reading about Learn one new thing about every patient. →

How good was your customer service today? A great exercise is for every team member to offer a score between 0 and 10 each morning on how well they delivered customer service the day before. This …

Continue Reading about How good was your customer service today? →

Reduce overhead by one percent. One way to start reducing overhead is to ask the team member who handles ordering to reduce costs by one percent. Give this person this objective and the freedom and …

Continue Reading about Reduce overhead by one percent. →

Just one objective. Teams run best when there is accountability. Every team member should have one objective that they are asked to achieve during the year. This is the first step in building great …

Continue Reading about Just one objective. →

5 Steps to Excellent Referral Marketing - Referral marketing will drive new patients into your practice. It requires a continual focus on implementing the correct strategies all year long. There are …

Continue Reading about Pick one thing to work on for your leadership profile. →

Are you leaving money on the table? Every dollar you don’t collect or every dollar you waste on overhead affects the practice and those dollars add up. Believe it or not, most practices will lose or …

Continue Reading about Are you leaving money on the table? →

What will you do wrong in the next 10 years? This is the wrong question because we cannot change anything from the past. The better question is: what will you do wrong in the next 10 years? You can …

Continue Reading about What will you do wrong in the next 10 years? →

Radical consistency. One of our findings in our 31-year ongoing study of the top 10% producing practices is that they are radically consistent in regard to continual improvement. They make big changes …

Continue Reading about Radical consistency. →

Customer service needs to be discussed every single day. If you want to have great customer service, you must talk about it with the team every day. Missing one day without discussing customer service …

Continue Reading about Customer service needs to be discussed every single day. →

Wake up and get going. As we have all learned, nobody cares how well you slept last night. If you have a bad night, wake up and make a decision to act energized, inspire others, and have a great day. …

Continue Reading about Wake up and get going. →

What technology would benefit you today? With more and more technologies emerging, it can be confusing as to what to buy. However, you can’t just ignore it. Technology can help increase efficiency, …

Continue Reading about What technology would benefit you today? →

Be careful which expenses you take on. Some expenses require only one payment. Others are ongoing and if they aren’t properly analyzed and understood, you may inadvertently be overpaying. EXCLUSIVE …

Continue Reading about Be careful which expenses you take on. →