The new patient phone call. The goal of every new patient phone call is to accomplish two things: Get the new patient scheduled and provide them with information that creates a sense of value for the …
Policies have a purpose.
Policies have a purpose. Practices need a set of policies that are followed. When the right policies are in place, the practice is more efficient, effective, and successful. …
Even office managers need leadership.
Even office managers need leadership. Your office manager is responsible for leading the team, but they need leadership as well. This is the role of one or more of the doctors in a practice who must …
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How to avoid practice failure – Tip #5: Think strategically.
How to avoid practice failure - Tip #5: Think strategically. Dental practices, like all businesses, require strategic planning. You always want to have a sense of where you’re going and what you might …
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How to avoid practice failure – Tip #4: Don’t be complacent.
How to avoid practice failure - Tip #4: Don't be complacent. Complacency is the enemy of growth. Good practices are often complacent due to the very fact that they are good. When a practice is …
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How to avoid practice failure – Tip #3: Make customer service a priority.
How to avoid practice failure - Tip #3: Make customer service a priority. If your customer service does not range somewhere between good and exceptional, you will see an increase in the number of …
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How to avoid practice failure – Tip #2: Replace toxic team members.
How to avoid practice failure - Tip #2: Replace toxic team members. It only takes one toxic or disruptive team member to blow up the entire team. Retaining this person may cause more damage than the …
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How to avoid practice failure – Tip #1: Analyze overhead every month.
How to avoid practice failure - Tip #1: Analyze overhead every month. Any numbers that increase by more than an only a small percentage must be examined closely to determine if the expense is …
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What is one good habit you can add to your practice today?
What is one good habit you can add to your practice today? Pick one habit that will be carried out routinely in your practice to add today. It could be contacting overdue patients for the next …
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What is one good habit you can add to your practice today?
What is one good habit you can add to your practice today? Pick one habit that will be carried out routinely in your practice to add today. It could be contacting overdue patients for the next …
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Tell every patient how glad you are to see them.
Tell every patient how glad you are to see them. Telling patients that you love having them in the office and look forward to seeing them at their next visit goes a long way toward developing powerful …
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Practice management is about systems.
Practice management is about systems. Practice management is about having excellent systems, but systems are about having excellent habits. Systems only work if you develop a habit for carrying them …
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