Redo your time studies. It may be time to redo your time studies and determine the amount of time actually needed for certain procedures. Then retrofit that into the scheduling system and you will …
Six-month message.
Six-month message. Every six months the practice should identify an interesting message to share with patients that brands the practice as leading-edge and modern. The message could be about a …
What job are you being hired to do?
What job are you being hired to do? Clayton Christensen, a former professor at the Harvard Business School, made it clear that most people don’t recognize the actual job they are doing. For example, …
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Don’t worry, do something.
Don’t worry, do something. One of the best antidotes for worry or anxiety is taking action. Unfortunately, some practices will worry more about what is going to happen and procrastinate. In most cases …
Great leaders inspire other people.
Great leaders inspire other people. One of the obligations of a leader is to inspire the people around you. This might be truer than ever before as we are emerging from the pandemic, facing a slightly …
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Don’t forget about scripting.
Don’t forget about scripting. Team members should have a script to talk about the doctor in the practice. Make a list of the key benefits of your practice and include them into a simple script that …
How can I handle lower insurance reimbursements?
How can I handle lower insurance reimbursements? We are frequently asked what to do about insurance companies that lower reimbursements. There are many options, but most are not guaranteed to have the …
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Go and observe.
Go and observe. If you want to improve your practice, find a colleague who has an excellent practice and see if you can spend a day observing how they operate. This can be for doctors or team …
Always look for ways to improve.
Always look for ways to improve. Many people peak early in their lives and careers and just float along after that. Those who have the most satisfaction are the ones that work to continually improve, …
If you’re frustrated…
If you’re frustrated…Frustration is exhausting because we think of all the issues that are frustrating us and they keep coming back. A great exercise is to make a “frustration list.” Write down …
How to treat a new sales representative.
How to treat a new sales representative. A typical complaint by dentists is that they like their old representative better. That may be true if the new representative is not as highly trained, or …
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What else should I look for when building a new schedule?
What else should I look for when building a new schedule? Procedural time studies and annual production goals are the essential starting points, but there are other factors to be considered. What type …
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