Inspiration. We recently met a woman who started her career working at McDonald’s. She then went from working as a dental assistant, to a hygienist, to a dentist, and finally to a specialist. We know …
Can you control your overhead?
Can you control your overhead? Yes and no. You can always work to lower overhead, and you might pick up 3% to 5% decreases. What you want to focus on is ensuring that your production increases by at …
Always ask parents if there is anything else you can do for them.
Always ask parents if there is anything else you can do for them. This is one of the strongest customer service techniques for building great relationships and maintaining long-term parents and …
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If you want to be a great leader…
If you want to be a great leader…Start by figuring out your vision. Answer this question: “Where do you want to be in five years?” This is a wonderful opportunity to think through where you’re going …
Be careful about patient financing.
Be careful about patient financing. There are many new types of patient financing becoming available. Keep in mind that you must make sure that there is recourse for your practice if the patient does …
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What motivates you?
What motivates you? Each doctor and team member should try to identify the number one motivational factor that drives them forward. As a fun exercise, you could post everyone’s name and number one …
Confirm patients properly.
Confirm patients properly. One way to help decrease no-shows and last-minute cancellations is by having a proper confirmation process within the scheduling system. We recommend that you confirm …
Watch your insurance profile carefully.
Watch your insurance profile carefully. We are facing a down economy and insurance companies have one goal: profitability. If they feel their profit is being squeezed through inflation, they might …
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Raise your fees every year.
Raise your fees every year. In a down economy, one of the mistakes that dental practices make is not raising fees. They think of this as not alienating patients who are also facing tougher economic …
What is the purpose of purpose?
What is the purpose of purpose? If you go to work every day without a real purpose, it’s just work. However, when you have a purpose that goes beyond simply carrying out the tasks or performing …
Be a proactive leader.
Be a proactive leader. Proactive leaders don’t waste time worrying about what went wrong. Instead, they focus on the actions they will take to improve the situation. …
Share the consequences?
Share the consequences? In case presentation it is important to focus on benefits, but it’s equally important to focus on what we at Levin Group call “consequence-based” case presentation. Presenting …
