Wow one parent or patient. Tomorrow morning take a look at the schedule. Everyone in the office from team members to doctors should select one parent or patient that they are going to “wow” that day. …
Don’t sit on a good idea.
Don’t sit on a good idea. There’s an expression posted in airports and train stations: “If you see something, say something.” This is good advice within a practice as well. If you see an opportunity …
Make sure to tell your parents all about the team.
Make sure to tell your parents all about the team. When parents believe that the team is caring and compassionate, it goes a long way toward them remaining with the practice long-term and referring …
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Whose job is production, profit, and income?
Whose job is production, profit, and income? You might think we were going to say everybody’s and that would be wonderful and ideal. But the dental team has enough work to do every day to keep them …
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Are you ready?
Are you ready? For the last several years I have watched construction on a new convenience store near my office. I pass it every day and the progress has been slow. But that was just a perception. …
Continual improvement.
Continual improvement. There’s a lot of noise in the book writing world about how to improve your habits. They talk about improving one percent at a time without ever really defining that. Long before …
Start your CE by reading.
Start your CE by reading. The least time-consuming and inexpensive way to determine if you’re interested in pursuing certain continuing education is to read first. Start with articles on the subject, …
Throw out your systems.
Throw out your systems. When is the time to throw away your current system? When practice growth begins to slow down. If practice growth is slowing or you are in a plateau or even declining, it …
Treat your sales representatives with respect.
Treat your sales representatives with respect. Sales representatives are often treated as interruptions and distractions during the day. While it can be difficult to meet with them when they don’t …
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Maximize your continuing education.
Maximize your continuing education. CE is not something to accumulate simply to meet licensure requirements. When properly planned, CE can improve practice quality, speed, and efficiency. Target every …
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Talk about consequences.
Talk about consequences. Don’t be afraid to tell a parent what happens if they do not follow through with treatment. It’s important for parents to understand the consequences (delivered with positive …
Don’t denigrate patients behind their backs.
Don’t denigrate patients behind their backs. Circumstances may arise that tempt you to talk about patients negatively when they’re not there. It may make you feel better, but it brings everybody down. …
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