Advice for the Financial Coordinator – Review the accounts receivable process. To determine the effectiveness of your collections process, answer the following questions: Does your practice have a …
If you answer the first call from potential patients, establish rapport.
If you answer the first call from potential patients, establish rapport. When prospective patients call, make them feel that calling your practice was an excellent idea. This means that, in addition …
Continue Reading about If you answer the first call from potential patients, establish rapport. →
Advice for the Surgical Specialist – Don’t take your team for granted.
Advice for the Surgical Specialist – Don’t take your team for granted. The more you concentrate on your clinical responsibilities, the greater the risk of paying too little attention to your team. As …
Continue Reading about Advice for the Surgical Specialist – Don’t take your team for granted. →
Don’t let your cell phone activities disturb or distract you from patients.
Don’t let your cell phone activities disturb or distract you from patients. Confine your use of cell phones to break times as much as possible. If there’s personal business you must attend to, do so …
Continue Reading about Don’t let your cell phone activities disturb or distract you from patients. →
Keep track of inventory.
Keep track of inventory. What’s hiding in the practice’s supply closet? Needed materials? Or items the office stopped using 12 months ago? Practices should take inventory semi-annually. This will help …
Manage emergency calls more effectively.
Manage emergency calls more effectively. Your front desk coordinator and other team members should be trained to recognize the difference between a true emergency that requires immediate attention and …
Continue Reading about Manage emergency calls more effectively. →
Don’t delay following up on past due payments.
Don’t delay following up on past due payments. Call patients when they’re one day overdue and ask them for a commitment to pay. Simply reminding them of their obligation will often be all that’s …
Continue Reading about Don’t delay following up on past due payments. →
Advice for the Surgical Specialist – Be a motivational leader for your team.
Advice for the Surgical Specialist – Be a motivational leader for your team. Doctors who have a well-trained and motivated staff will have the most successful practices. Figure out how to motivate …
Designate a special training day.
Designate a special training day. An excellent way to keep your team’s skills up to date is by clearing a day on the practice schedule and devoting it to training sessions. The doctor and staff should …
Institute procedural time studies.
Institute procedural time studies. Pediatric dentists and team members often have a false impression of how long procedures take. They need to better understand the length of time that each treatment …
Acknowledge your fellow team members.
Acknowledge your fellow team members. Surprise your co-workers by leaving a silly, fun, or inspiring note anonymously for them at the end of the day. When they come in the next morning and discover …
Continue Reading about Acknowledge your fellow team members. →
Script every patient interaction.
Script every patient interaction. Scripting helps doctors and team members communicate more effectively with patients. As in sports, working from the same “playbook” builds team unity. Scripting …