Learn to read body language. Patients communicate quite a lot about how they’re feeling with their posture, gestures, facial expressions and other types of body language. By learning to read the …
Advice for the Surgical Specialist – Review practice loans periodically.
Advice for the Surgical Specialist – Review practice loans periodically. If you haven’t considered refinancing your business debt lately, take a look at the terms of your loans. You may discover …
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Advice for the Surgical Specialist – Lead your team through changing times.
Advice for the Surgical Specialist – Lead your team through changing times. Surgical practices must adapt to the new dental economy, making changes in order to meet new challenges. As the practice …
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Advice for the Surgical Specialist – Learn from patients who decline cases.
Advice for the Surgical Specialist – Learn from patients who decline cases. When patients say “no,” try to find out why. Patients can turn down a case for a variety of reasons. The better your …
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Analyze how insurance participation is affecting production.
Analyze how insurance participation is affecting production. Continuing changes in dental insurance mean that what made sense for your surgical practice a year ago may be outdated now. Take the time …
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When you see a drop in efficiency, look first at communications.
When you see a drop in efficiency, look first at communications. The smooth operation of any surgical practice depends on how well team members communicate with each other. A procedural breakdown can …
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When you see a drop in efficiency, look first at communications.
When you see a drop in efficiency, look first at communications. The smooth operation of any surgical practice depends on how well team members communicate with each other. A procedural breakdown can …
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Use scripting to motivate every caller to make an appointment.
Use scripting to motivate every caller to make an appointment. Scripts should: Make the caller feel welcome at the practice Emphasize the surgical specialist’s excellent credentials Discover …
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Schedule less demanding surgical appointments at the end of the day.
Schedule less demanding surgical appointments at the end of the day. Your team should take on more challenging cases in the morning, when they’re fresh, saving consults, follow-up visits and other …
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Emphasize the 48-hour rule.
Emphasize the 48-hour rule. When setting up appointments for patients, your front desk coordinator should make it clear that 48-hours’ notice is required to cancel an appointment. If handing an …
Identify communication problems… and correct them.
Identify communication problems… and correct them. Locate the areas where there are breakdowns in efficiency and come up with simple communication systems to resolve these problems. Effective …
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Highlight treatment benefits.
Highlight treatment benefits. Whether presenting need-based or elective treatment, emphasize how it will improve quality of life for patients. Rather than dwelling on clinical details—which patients …
