Create strong connections between team members. Even a small group of people who work together will develop highly complex interconnections—some positive, some not. As practice leader, you can (and …

Continue Reading about Create strong connections between team members. →

Involve more than one surgical staff member in handling practice finances. This minimizes the possibility of someone falsifying accounts for personal gain. Never let the person who collects money also …

Continue Reading about Involve more than one surgical staff member in handling practice finances. →

Look for ways to achieve the practice vision. A vision forces the practice to clearly focus on objectives. It maps out a clear direction for your practice over the next three years so that the doctor …

Continue Reading about Look for ways to achieve the practice vision. →

Try to mirror the patient’s body language. When meeting a new patient or recommending treatment, using the right body language can help put the patient at ease. If the doctor or treatment coordinator …

Continue Reading about Try to mirror the patient’s body language. →

Help keep practice systems and technology up-to-date. Everyone on the surgical team should be on the lookout for opportunities to upgrade protocols in order to enhance patient care, increase …

Continue Reading about Help keep practice systems and technology up-to-date. →

Memorize the practice’s vision. Your practice will achieve greater success—more quickly—if everyone on the team knows what success looks like. That’s what a vision statement provides. Created and …

Continue Reading about Memorize the practice’s vision. →

Deliver “WOW” customer service. Surgical patients who have a very positive experience at your practice will probably tell others about it. They’ll praise you when talking to the doctor and staff at …

Continue Reading about Deliver “WOW” customer service. →

Start all cases within 7 days. Once surgical patients accept treatment, try to schedule them no more than one week later. Keep them waiting any longer and they may cancel… either because they’re …

Continue Reading about Start all cases within 7 days. →

Exclude stress from your surgical practice schedule. Without a smart scheduling system, you’re probably creating unnecessary stress in your office. Rather than just filling openings in the schedule or …

Continue Reading about Exclude stress from your surgical practice schedule. →

Advice for the Practice Owner – Replace outdated computers and software. Technological innovation moves at an increasingly accelerated pace. Trying to get by with 10-year-old computers or software is …

Continue Reading about Advice for the Practice Owner – Replace outdated computers and software. →

When conflict occurs, don’t escalate it. When you find yourself in disagreement with another team member, take a breath, step back and think through how you want to handle it. All too often, an …

Continue Reading about When conflict occurs, don’t escalate it. →

Use every opportunity to promote your brand. Every type of communication with patients provides an opportunity to project the desired practice image, reinforce the relationship and ultimately grow the …

Continue Reading about Use every opportunity to promote your brand. →