Leave personal problems at home. Patients should never be able to tell that your day didn’t start off so well because you got caught in traffic… or see anything in your behavior to suggest that you …
Use scripts to add value to conversations.
Use scripts to add value to conversations. Include power words and benefit statements in scripts to create more value during patient interactions. Power words—like great, terrific, wonderful and …
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Take responsibility for key numbers that are essential to your work.
Take responsibility for key numbers that are essential to your work. Whatever your role with the practice team, there are probably performance metrics that relate directly to your daily activities. …
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Conduct procedural time studies.
Conduct procedural time studies. If your practice hasn’t clocked how long different procedures take in the last couple of years, it’s time to check again. Incorrect scheduling can lead to large gaps …
Advice for the Surgical Specialist – Polish your elective case presentation skills.
Advice for the Surgical Specialist – Polish your elective case presentation skills. You may need little or no finesse to close need-based cases. However, when recommending procedures that patients may …
Be a team player.
Be a team player. “There’s no ‘I’ in team,” the old saying goes, and it’s true. Excelling at your job requires strong interpersonal skills, which include being courteous, supportive and helpful to …
Ask for testimonials.
Ask for testimonials. Encourage patients to send emails and letters to your office with their feedback and to post comments on social media and review sites. Positive statements from patients build …
Always confirm appointments.
Always confirm appointments. Patients are extremely busy, and a simple reminder (email, text, or phone call) ensures that they will show up. Don’t settle for just calling home phone numbers. Get all …
Advice for the Surgical Specialist – Make business learning a priority.
Advice for the Surgical Specialist – Make business learning a priority. As a doctor, you continually learn and sharpen your clinical skills so that you can always provide the best possible care for …
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Use systems to make your day easier.
Use systems to make your day easier. A busy day can create chaos and stress, and inadequate systems contribute to the problem. Implementing documented, step-by-step systems protects you and fellow …
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Advice for the Practice Owner – Rely on experts.
Advice for the Practice Owner – Rely on experts. Some of the most important decisions you’ll make call for expertise that only other professionals can provide. Seek the advice of an accountant, …
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Answer the phone the right way.
Answer the phone the right way. Every team member should be pleasant, sound enthusiastic and demonstrate a desire to be helpful. Callers need to feel that you are focused entirely on them. This …
