Make meetings more productive. Open debate is critical in office meetings. The practice should be a receptive environment where everyone is encouraged to speak up and voice honest opinions. No one …
Scripting Advice – Start by identifying the goal of the script.
Scripting Advice – Start by identifying the goal of the script. Is it communication, education, case acceptance or cooperation? With the goal in mind, write an opening sentence that describes what …
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Advice for the Surgical Specialist – To make non-clinical decisions, ask a “golden question.”
Advice for the Surgical Specialist – To make non-clinical decisions, ask a “golden question.” When making a choice that may change how your practice operates, ask yourself how it will affect your …
Advice for the Scheduling Coordinator – Make sure patients know how to get to your practice.
Advice for the Scheduling Coordinator – Make sure patients know how to get to your practice. Many patients can now use their cell phones, GPS or online map sites to locate your office, but don’t make …
Advice for the Surgical Specialist – Create a business culture.
Advice for the Surgical Specialist – Create a business culture. Your practice is a business. Communicate this concept to your team. Help them understand that your goal as a practice is to not only …
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Learn from dissatisfied patients – Don’t take criticism personally.
Learn from dissatisfied patients – Don’t take criticism personally. Don’t interpret a negative comment about the practice as a comment about you personally. By being too thin-skinned, you’ll lose a …
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Advice for the Marketing Coordinator – Don’t ignore non-referring offices.
Advice for the Marketing Coordinator – Don’t ignore non-referring offices. These practices could eventually become referring offices with the right kind of outreach. Referral relationships change over …
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Know what’s so great about your practice.
Know what’s so great about your practice. Why should doctors refer patients to your particular practice? One of the first things Levin Group consultants do when working with a new client is to ask the …
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Advice for the Treatment Coordinator – Create trust.
Advice for the Treatment Coordinator – Create trust. It is important to quickly convince patients that you are their friend. By learning about an individual, you move from a purely professional …
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Don’t live with inefficiency.
Don’t live with inefficiency. Carefully track the schedule to ensure that all appointments occur within 10 minutes of the scheduled time. Lateness represents poor customer service, and it’s also a …
Advice for the Surgical Specialist – Before making a decision, ask “Will this benefit our patients?”
Advice for the Surgical Specialist – Before making a decision, ask “Will this benefit our patients?” To become a more patient-centric practice, you should look at every decision—large or small—in …
Advice for the Marketing Coordinator – Create a database of referring practices.
Advice for the Marketing Coordinator – Create a database of referring practices. This informational tool will help you track referral activities, the number of monthly referrals, and the amount of …
