Advice for the Surgical Specialist – Follow up personally with patients after treatment. Show patients how much you care about them. The evening after treatment, call them at home to ask how they’re …
File insurance claims daily.
File insurance claims daily. Filing and keeping track of insurance is critical for optimal cash flow. It’s easy to postpone filing insurance claims, but this can lead to financial problems if allowed …
When a patient says “No” to implants today, it may mean “Yes” later on.
When a patient says “No” to implants today, it may mean “Yes” later on. Many patients who don’t accept implants immediately may eventually do so. Your task is to make sure they come back to your …
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Set the bar high for customer service.
Set the bar high for customer service. Your customer service is being judged not only against other dental and medical practices but also retail stores, restaurants, hotels and other places patients …
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Training should include scripting based on step-by-step documentation.
Training should include scripting based on step-by-step documentation. When a practice has documented, step-by-step systems and a team that’s trained on those systems with scripting, doctors can focus …
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Advice for the Entire Staff: Build and transfer trust in the doctor’s recommendations.
Advice for the Entire Staff: Build and transfer trust in the doctor’s recommendations. Many patients feel uncertain about whether or not they’re doing the right thing, especially when it’s unfamiliar …
Performance Target: Implement 15 ongoing referral marketing strategies.
Performance Target: Implement 15 ongoing referral marketing strategies. A consistent marketing program requires more than just a few strategies. By using 15 strategies throughout the year, referrer …
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Advice for the Surgical Specialist: Explain that implants take less time than before.
Advice for the Surgical Specialist: Explain that implants take less time than before. When implants were first widely publicized, it could take 6–9 months to complete treatment. Some patients believe …
Secure computers at the end of the day.
Secure computers at the end of the day. All practice computers should be shut down or locked when the office is closed to prevent any type of security breach. A running computer could give the wrong …
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Don’t try to be the “winner” all the time.
Don’t try to be the “winner” all the time. When the team is brainstorming to solve a problem, by all means put your best thinking forward… but don’t become overly protective of your own ideas. Be …
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Consider changing practice hours for patient convenience.
Consider changing practice hours for patient convenience. If you’ve noticed a number of patients seeking appointment times outside of current hours, or if blocks of time go unused consistently, …
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For Practice Owners – Valuation Factor: Insurance Percentages.
For Practice Owners – Valuation Factor: Insurance Percentages. The practice’s participation with insurance has a significant effect on valuation. Key metrics include (1) percentage of insurance versus …
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