You can’t win an online battle. Getting into a back-and-forth with a patient online who wrote a bad review simply makes you look worse. You will come across as nasty, defensive, and …
“Be the person your dog thinks you are.”
“Be the person your dog thinks you are.” We did not invent this expression, but we love it. Your dog loves you unconditionally, but still likes getting the best of you. So does everyone else around …
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If your overhead rises…
If your overhead rises…If your overhead rises by 1% find out why. Don’t ignore it and don’t simply blame inflation even though inflation is real. Find out why your specific practice overhead has risen …
I need a day off!
I need a day off! Sometimes you really need a day off and it’s just not feasible. So, what can you do? Carve out a little bit of time. Take a walk at lunch. Stop and listen to music in your car for 15 …
Stamp out negativity.
Stamp out negativity. It seems that every day and month is dedicated to being the national “something” day or national “something” month. Why not have a “Stamp Out Negativity” day or month in your …
Have a checklist for every job position in the practice.
Have a checklist for every job position in the practice. Until you establish a checklist for each job in the office, it is difficult to know what needs to be added, what can be eliminated, and how to …
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Reduce your overhead.
Reduce your overhead. Make it a goal this month to find a way to reduce overhead by 1%. Just 1% will get you moving in the right direction. …
Sometimes you just have to fake it.
Sometimes you just have to fake it. You got out of bed this morning and don’t really feel positive. Your normal high energy is just not there. Should you show everyone how you really feel or bring …
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Broaden your view.
Broaden your view. Referral marketing is about throwing out a wide net and capturing as many referrals and referral sources as you can. It’s not about one specific office, but the overall stream of …
Secure your future.
Secure your future. The top priority in securing your future is having a steady stream of referrals. Lapses in referral marketing strategy and implementation can often lead to up-and-down results, …
Be consistent.
Be consistent. One leadership trait that is critically important is consistency. When you’re managing people, they find it confusing and frustrating when the leadership is inconsistent in behavior, …
What do I do when a team member needs personal time off and it’s inconvenient?
What do I do when a team member needs personal time off and it’s inconvenient? Try hard to accommodate the request. Leaders today must work to find the right balance and compromise to keep the team …
