Give patients your energy. The more energy you give to patients the more they will internalize it. They end up leaving the appointment or phone call, feeling better than when they started, which is a …
Trust factor: Character creates trust.
Trust factor: Character creates trust. If you want your team to trust at the highest levels, they need to see consistent character behavior by a leader. Character is about those values (i.e., honesty, …
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Your success is dependent on referral sources.
Your success is dependent on referral sources. The biggest mistake an endodontist can make is to begin to think that their success isn't dependent on referral sources. It is and it probably always …
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Just say thank you.
Just say thank you. It is amazing how powerful it is to simply thank referring doctors for referrals. You may have known some of them for 20 years or more but saying “thank you” still goes a long …
Educate your patients.
Educate your patients. If you have a new service, technology, or technique that you’re bringing into the practice, you want patients to hear about it even before they might benefit from it. Educating …
Find the next improvement.
Find the next improvement. Every practice has amazing opportunities. The top practices act on those opportunities, while others wait for more information, research, or proof. Acting early is usually …
Sometimes you will be disappointed.
Sometimes you will be disappointed. Disappointment is part of life and should not come as a shock. Friends, coworkers, and patients will disappoint you from time to time. The best approach is to …
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Referral marketing includes the little things.
Referral marketing includes the little things. Take time to do little things like reaching out to referring doctors, following up with a patient, or responding quickly when referring doctors contact …
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Get serious about referral marketing.
Get serious about referral marketing. If you have enough referrals, you will always be fine. Get serious about the most important factor that will determine the success of your practice. JUST …
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Do you really have 5-star customer service?
Do you really have 5-star customer service? Simply ask yourself this question: Do patients leave your office commenting about what amazing an experience they had? EXCLUSIVE 20% Savings for Tip of …
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If you have a conflict with another staff member…
If you have a conflict with another staff member…Engaging in conflict with other team members is rarely worth it. When you let little things bother you, you’ll often look back and wonder why you ever …
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Assign a liaison for a new hire.
Assign a liaison for a new hire. When you bring a new hire into the practice, assign them with a liaison from the team for six months. This gives the new hire someone to go to with questions, …
