Great leaders are positive at all times. People love positivity and resent negativity. Great leaders are inspirational simply by always being positive. …
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Never discuss politics in the office.
Never discuss politics in the office. We recently heard about a practice that lost a patient and family because they were offended by the political discussion between the doctor and assistant during …
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Be in the strongest possible position.
Be in the strongest possible position. In business, there are always surprises, so the stronger your current position, the more easily you will be able to weather any negative changes and have time to …
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What do your referring doctors really want?
What do your referring doctors really want? The main thing they want from specialists is no problems. Never send back an unhappy patient unless you get to the referring doctor first. …
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Always remember that most patients have never met you.
Always remember that most patients have never met you. Referrals to specialty practices are first time patients. When that happens, you need to be on point at building a powerful relationship and …
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Decrease your overhead by 4%.
Decrease your overhead by 4%. This is possible for almost all practices that we meet. A 4% decrease in overhead on an $800,000 practice increases income by $32,000 per year. …
Never leave today without being ready for tomorrow.
Never leave today without being ready for tomorrow. At the end of each day, the entire practice should be set up to start exactly on time the next day with no stress or tension. …
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Compliment every patient.
Compliment every patient. Part of every Levin Group system is complimenting patients every time, every day. People love compliments and view it as a positive interaction that makes them like to …
Referring doctors are your primary customer.
Referring doctors are your primary customer. Specialists often forget that their main customer is the referring doctor. Keep in mind that referring doctors can provide enormous amounts of referrals …
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Is your customer service good enough?
Is your customer service good enough? We have a new term at Levin Group that we call “outrageous customer service.“ Having good customer service is no longer good enough. You need to be outrageous. …
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The most successful doctors surround themselves with experts.
The most successful doctors surround themselves with experts. Make a list of the experts in your life in all categories. If you do not have the right accountants, attorneys, consultants, financial or …
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Your results will match the quality of your systems.
Your results will match the quality of your systems. Bad systems will get bad results. Great systems will get great results. It’s that simple. …
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