Run on time. New patients should wait no more than three minutes in the reception room. …
Leadership is about being honest.
Leadership is about being honest. Don’t be afraid that you will hurt someone’s feelings if you need to correct certain situations. Whether it is a team member’s work style or attitude, you must …
If you want to accumulate wealth in dentistry…
If you want to accumulate wealth in dentistry… Be careful with your investments. Dentists cannot afford to lose on big bets without it usually resulting in adding years to your work life. …
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You will make mistakes.
You will make mistakes. Everyone makes mistakes in life and in business and will continue to make them. The only mistake that is unfortunate is the one that you do not learn from. …
How do you handle a referred patient that is extraordinarily difficult?
How do you handle a referred patient that is extraordinarily difficult? Let the referring doctor know that although the patient appears to be difficult, you will do your best to complete treatment …
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Educate your referring practices.
Educate your referring practices. There are many ways to educate referring practices about your practice and services. Hosting Lunch N’ Learns, emailing interesting articles, and providing quick …
Remember, you are running a business.
Remember, you are running a business. Every dentist and team member should enjoy their practice and patients. However, you must keep in mind that you are running a business and one of the best …
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Case acceptance is all about value.
Case acceptance is all about value. Examine the case presentation process in your practice step-by-step. Think of it as being a forensic analysis that will help you determine if enough value is being …
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You will have unhappy patients.
You will have unhappy patients. The reality of business is that no matter what you do, you will have some unhappy customers. Since this is guaranteed to occasionally happen, the real key is to focus …
What happened to that referring doctor?
What happened to that referring doctor? Are you just noticing that one of your A-level referring doctors has either decreased or ceased referrals? In this case, you are late in the game of trying to …
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Is your professional relations coordinator (PRC) just a delivery person?
Is your professional relations coordinator (PRC) just a delivery person? Many years ago, that might have been the case. However, in a scientific referral marketing program, the PRC is also trained to …
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Don’t fall into the lower income trap.
Don’t fall into the lower income trap. We are seeing a disturbing trend with some of our new client practices where production is increasing, but overhead is increasing faster. This results in lower …
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