Always apologize to an unhappy patient. If a patient is unhappy for any reason, don’t get defensive. Simply apologize and propose a reasonable solution. …
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Your professional relation coordinator (PRC) must be trained and retrained.
Your professional relation coordinator (PRC) must be trained and retrained. You don’t train your PRC just once. This is a position that needs ongoing training and positive management. …
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Thank your team for being great.
Thank your team for being great. Your team isn’t perfect, but it has helped to make your practice successful. They deserve to know regularly how much you appreciate them. …
Your customer service needs to be outrageous.
Your customer service needs to be outrageous. Most practices have good customer service, which is nice but not enough. If you want the real benefits of strong customer service, you must go above and …
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If you have a problem, fix it.
If you have a problem, fix it. We often tend to ignore problems, hoping they will go away on their own; however, in most cases they don’t. The best course of action is to address them quickly and …
Great office managers don’t need to be motivated.
Great office managers don’t need to be motivated. Great office managers are self-motivated. Their job is to be the motivating force for the entire team. …
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Avoid This Mistake Tip#5: Doing other people’s jobs.
Avoid This Mistake Tip#5: Doing other people’s jobs. Every time you do someone else’s job, you’re teaching that person that they don’t have to do it. Dentists who do other team members’ jobs are not …
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Avoid This Mistake Tip#4: Gossiping.
Avoid This Mistake Tip#4: Gossiping. Gossip is the single most debilitating factor of team morale. …
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Avoid This Mistake Tip#3: Having your office manager do tasks from their previous position.
Avoid This Mistake Tip#3: Having your office manager do tasks from their previous position. The office manager needs to be responsible for overseeing all day-to-day operations and leading the dental …
Avoid This Mistake Tip#2: Lack of job descriptions.
Avoid This Mistake Tip#2: Lack of job descriptions. Every team member should have a written job description. Without it, they don’t know what they are responsible for. You should also update job …
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Avoid this Mistake Tip #1: Procrastination.
Avoid this Mistake Tip #1: Procrastination. One of the main reasons people procrastinate is because they don’t know what to do. The key is to find an expert to help you quickly before the …
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Did you make your team happy today?
Did you make your team happy today? Ask yourself at the end of each day what you did to make your team happy. If you don’t have an answer, then make sure you do better tomorrow. …
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