Increasing Practice Production Every Year
How do you manage an unhappy patient? The first step is to listen and try to understand. Don’t react defensively and, even better, don’t react at all. Try to find out the basis of the patient’s …
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Are you feeling overwhelmed? If you’re feeling overwhelmed, there is something you can do: simply get started doing the work. Just pick one thing and get going and this will lead to the next thing and …
The world of work is changing. Here is a fun and enjoyable challenge. Help your practice to become a truly fun place to work where everyone appreciates each other and treats colleagues as friends as …
What keeps you awake at night? If you have concerns, try identifying all of them on a list. Then go back and identify the top three and put them in priority order regarding impact or potential impact …
Determine your success statement. As a new innovation in referral marketing, we are encouraging specialists to come up with something we call a success statement. This is a statement of self-promotion …
Is it worth losing a referral source? In the world of referral marketing, we often explain to specialists that the patient is not the primary customer. Although we always encourage you to have …
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Look for red flags. Keep your radar tuned for anything that you anticipate could be a problem, such as an unhappy patient, and develop a solution in advance to remedy the situation. …
Develop a continuing education plan. Rather than just attending local educational events where the speakers are selected by a committee, you might want to think about what specific education will …
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Use the PIP method in communicating. Using the PIP method includes explaining the following: Purpose of the conversation Importance of conversation Possible outcomes from the …
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Who may we thank for referring you? When seeking to build better relationships and gain insight into every new patient that contacts your practice for a consult, this is an excellent question. Ask it …
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If you do a patient a favor…Any time you do something nice for a patient, express that you are happy to do it. For example, if a patient needs an early morning or late afternoon appointment and you’re …
Do something new and interesting. People like new and interesting things. For example, we are familiar with one practice that posts a movie review to their social media every Monday morning. The …
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